Scheduler, Day Shift, Primary Care Centralized Scheduling
About The Position
Germantown Primary Care seeks an experienced Scheduler who will support Adventist HealthCare’s mission to extend God’s care through physical, mental, and spiritual healing. The Scheduler monitors incoming faxes and emails and follows through on scheduling tasks, retrieves voicemails, and helps cover scheduling duties during lunches and staffing shortages. The role also assists with insurance verification and obtaining pre-authorizations for appointments, coordinating with Benefits Specialists and other Schedulers as needed. This is a full-time, 40-hour-per-week day-shift position. The typical schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday. Weekend work is not required; holidays are covered on a required rotation in accordance with the company holiday calendar. The role is not on-call. The pay range is $20.07 to $26.42. The position is classified as non-exempt under the FLSA.
Requirements
- High school diploma or GED.
- Two years of experience in medical scheduling, insurance coverage and benefits, or patient access.
- Strong customer service skills.
- Critical-thinking and analytical skills.
- Ability to communicate positively with others and excellent verbal and written communication skills.
Nice To Haves
- Bilingual ability.
Responsibilities
- Monitor incoming faxes and emails and complete related scheduling tasks, including booking appointments for various departments as needed.
- Retrieve voicemails from Live Vox three times a day.
- Perform Scheduler duties during lunches and staffing shortages.
- Assist the Benefits Specialist with insurance verification and obtaining pre-authorizations for cases booked more than 48 hours before the appointment.
- Assist Schedulers with insurance verification and obtaining pre-authorizations for cases booked less than 48 hours before the appointment.
- Perform other duties as assigned.
Benefits
- Work-life balance through nonrotating shifts.
- Recognition and rewards for professional expertise.
- Free employee parking.
- Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
- Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
- Paid time off.
- Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
- Voluntary benefits including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
- Subsidized childcare at participating childcare centers.
- Tuition reimbursement.
- Employee Assistance Program support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
