Scheduler, Day Shift, Primary Care Centralized Scheduling

Adventist HealthCare•Gaithersburg, MD

About The Position

Germantown Primary Care is seeking an experienced Scheduler for Primary Care Centralized Scheduling. The Scheduler supports appointment scheduling and related administrative work by monitoring incoming faxes and emails, retrieving voicemail messages, providing scheduling coverage during lunches and staffing shortages, and assisting with insurance verification and pre-authorizations. The role is full-time, 40 hours per week, with a typical schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday, on the day shift. Weekend work is not required; holidays are required on a rotating basis or according to the company holiday calendar. The position is not on-call. The role is classified as non-exempt under the Fair Labor Standards Act.

Requirements

High school diploma or GED.
Two years of experience in medical scheduling, insurance coverage and benefits, or patient access.
Strong customer service, critical-thinking, and analytical skills.
Ability to communicate positively with others and excellent verbal and written communication skills.

Nice To Haves

Bilingual ability.

Responsibilities

Monitor incoming fax and email traffic and complete related scheduling tasks, including booking appointments for various departments as needed.
Retrieve voicemails from Live Vox three times a day.
Provide Scheduler coverage during lunches and staffing shortages.
Assist the Benefits Specialist with insurance verification and obtaining pre-authorizations for cases booked more than 48 hours before the appointment.
Assist Schedulers with insurance verification and obtaining pre-authorizations for cases booked less than 48 hours before the appointment.
Perform other duties as assigned.

Benefits

Work-life balance through nonrotating shifts.
Recognition and rewards for professional expertise.
Free employee parking.
Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
Paid time off.
Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
Voluntary benefits including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
Subsidized childcare at participating childcare centers.
Tuition reimbursement.
Employee Assistance Program (EAP) support.