Patient Scheduler - Primary Care Contact Center

University Health

3d • Onsite

About The Position

The Patient Scheduler is the first point of contact for patients at the Primary Care Contact Center. The role supports patients throughout their visit, from scheduling and check-in through registration and check-out, while helping ensure a smooth and welcoming experience. The Patient Scheduler also supports clinic operations by managing patient flow and maintaining an organized, effective schedule.

The position is responsible for accurately entering and verifying patient demographic and financial information, answering phone calls, responding to patient requests, and clearly explaining health benefits, financial obligations, and the organization’s Discount Policy. It requires customer service and communication skills, computer proficiency, and careful attention to patient records.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent verbal communication skills.
• Strong written communication skills for exchanging information with patients and staff.
• Proficiency with computer hardware and software, including the ability to navigate patient management systems.
• Attention to detail in maintaining accurate patient records and verifying information.

Responsibilities

• Assist patients with scheduling, check-in, registration, and check-out.
• Help manage patient flow and support timely, efficient scheduling and check-ins.
• Accurately enter and verify patient demographic and financial information in the system.
• Answer phone calls and respond to patient requests.
• Explain health benefits, financial obligations, and the organization’s Discount Policy.
• Manage the clinic schedule to keep it organized, effective, and optimized for the patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED