Patient Contact Center Scheduler

Franciscan Alliance, Inc.

1d•$18 - $23•Remote

About The Position

The Patient Contact Center Scheduler coordinates, schedules, and registers appointments for provider office visits, imaging, and ancillary departments. The role serves as a first point of contact for patients and customers, helping match their needs to the appropriate provider or resource. The scheduler manages calls, assesses and routes inquiries, supports patient insurance registration, and discusses financial responsibility and estimates for upcoming services.

Requirements

High school diploma or GED.
One year of healthcare contact center, ambulatory or acute clinic, or physician office experience is preferred.

Nice To Haves

One year of healthcare contact center, ambulatory or acute clinic, or physician office experience.

Responsibilities

Manage inbound and outbound calls to schedule patients accurately, take messages, use templates, and route clinical inquiries appropriately.
Assess caller needs and identify an appropriate resolution for inquiries or issues.
Escalate calls to an RN, provider clinic, or PEAC leadership when appropriate.
Proactively escalate concerns or uncertainty related to provider and ancillary departments, and provide recommendations regarding workflows, medical questions, and EPIC build.
Apply specialized PEAC processes, including questionnaires, subgroups, auto search, decision trees, pre-registration, message templates, referral capture, and insurance plan networks.
Support activities that reduce financial risk to patient accounts through patient insurance registration.
Discuss and collect patients’ financial responsibility for upcoming visits and outstanding balances, and provide estimates for scheduled services.