Contact Center Scheduler
About The Position
Ardent Health is hiring a full-time, remote Scheduler for its Central Scheduling team. The role is a day shift position, with schedules varying by timezone: Eastern (8 a.m.–5 p.m. EST), Central (7:30 a.m.–5 p.m. CST), or Mountain (8 a.m.–5 p.m. MST). The Scheduler supports patients and clinics by delivering a compassionate, efficient experience and helping patients access healthcare. The position uses advanced technology and requires adherence to patient privacy, organizational policies, procedures, and regulations. Ardent Health describes its environment as people-first and offers career growth, tuition assistance, wellness resources, paid time off, and comprehensive health benefits.
Requirements
- High school diploma or GED equivalent.
- Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
- Knowledge of standard office procedures and equipment.
- Excellent communication skills.
- Excellent attendance management.
- Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety.
Nice To Haves
- Associate degree or higher in a related field of study.
- At least 1 year of healthcare background or experience and/or call center experience.
- At least 2 years of experience working in a healthcare field or role, or in a call center environment.
Responsibilities
- Provide a world-class patient experience by identifying and resolving patient needs compassionately, while meeting quality assurance and first-call-resolution expectations.
- Safeguard patient information by complying with HIPAA guidelines, Ardent policies and procedures, and common security guidelines.
- Manage average handling time and auxiliary offline time to support effective and efficient patient interactions.
- Communicate effectively, both verbally and in writing, with patients, clinics, and colleagues.
- Support a seamless healthcare experience by accurately pre-registering patients, providing accurate information, and engaging clinics when necessary.
- Maintain productivity and manage tasks to ensure timely service and help meet department goals.
- Partner with leadership, peers, and support staff to achieve departmental goals.
- Maintain dependable attendance, punctuality, and schedule adherence.
Benefits
- Career growth opportunities
- Tuition assistance
- Wellness, education, and financial well-being resources
- Paid time off
- Comprehensive health benefits
- Supportive and inclusive culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
