Residential Care Scheduler

CENTRAL CITY COMMUNITY HEALTH CENTER INC•Monterey Park, CA

33d•$22 - $24•Onsite

About The Position

Responsible for coordinating monthly visits with provider and residential care facilities in a caring and professional manner. This role involves scheduling various services for patients at over 550 residential care homes, including medical, psychiatry, podiatry, and dental services. The scheduler will also handle incoming calls, triage them appropriately, and offer follow-up for missed appointments. Additionally, the position requires coordinating mobile unit visits, updating master schedules, assisting facility administrators, and resolving issues that arise. A key aspect of this role is maintaining effective communication between medical staff, behavioral health staff, and residential care facilities, as well as providing customer service to facilities and providers. The role also includes assisting with new patient documentation, creating telephone encounters, and attending required meetings and trainings. A commitment to CCCHC’s principle of providing quality health and human services to underserved populations in a culturally sensitive manner is essential.

Requirements

Demonstrated ability to exercise sound judgment.
Ability to communicate clearly and concisely.
Ability to plan and be organized.
Ability to work well under pressure, take initiative, be flexible and cooperative.
Ability to maintain confidentiality of patient information and Company records.
Ability to exhibit good interpersonal skills.
Professional appearance and demeanor.
Ability to convey a positive and professional image to the public.
Demonstrated proficiency in various PC applications, including E-mail, Microsoft Excel, and Word, Internet and networking devices.
Demonstrated ability to learn EHR and follow instructions in that system precisely.
Required to know, follow and enforce safe work practices, and be aware of company policies and procedures related to job safety, including safety rules and regulations.
High School Diploma or GED required.
Bilingual in English/Spanish required. (Other languages as necessary)

Responsibilities

Responsible for scheduling monthly visits for patients at the 550 plus residential care homes for various services such as but not limited to medical, psychiatry, podiatry, & dental services.
Answers phones, screen and triage incoming calls, and direct calls appropriately.
Responsible for scheduling medical necessity visits including hospital follow up, quality measures, annual physical, & vaccine visits.
Contacts facilities to offer follow-up for any missed appointments.
Calls facilities to remind them of appointment the day before.
Schedule and coordinate mobile unit visits at residential care facilities.
Responsible for updating the residential care master schedule and facility list with daily updates.
Assist residential care facility administrators with scheduling clinic appointments.
Resolve issues involving CCCHC that arise in their assigned residential care facilities.
Develop strong relationships with providers via telephone and establish strong relationships with team members.
Provide an effective communication link between medical staff, behavioral health staff, and residential care facilities.
Assist in collecting patient documentation for new patients.
Create telephone encounters.
Provide customer service to 550 plus residential care facilities and to assigned providers.
Attend all required meetings and trainings.
Consistently demonstrate and uphold CCCHC’s principle of providing quality health and human services to the medically underserved and low-income populations in a culturally sensitive manner.
All other duties as assigned.