Residential Scheduler - Oshkosh

CLARITY CARE INC•Oshkosh, WI

6d•$20 - $20•Onsite

About The Position

The Residential Scheduler supports the day-to-day operation of the scheduling department and provides assistance to scheduling staff, direct care staff, and management. The role involves telecommunications, electronic communications, timecard verification, data entry, customer service, departmental support, and employee scheduling. The scheduler uses and maintains Paycom Scheduling Software to support appropriate member care, accurate schedules, and customer satisfaction, while helping ensure the software is properly implemented and used across residential facilities. The position coordinates staffing for residential group homes, including filling vacancies, arranging hours, scheduling new-hire training, communicating open shifts, and maintaining schedules and related records. It also supports scheduling programs and processes, responds professionally to internal and external customers, provides reports and assistance to management, and may work direct-care hours in group homes when needed. Evening, weekend, and holiday on-call responsibilities are assigned on an alternating schedule or as needed.

Requirements

Bachelor’s degree in Human Services, Psychology, or Supply Chain Management; an Associate’s degree will be considered; alternatively, a related field with two years of experience working with elders or persons with disabilities.
Advanced computer and telecommunication skills, with proficiency in Microsoft Office Suite.
Excellent organizational, time-management, and critical-thinking skills.
Strong written and verbal communication skills; energetic, outgoing, and detail-oriented.
Ability to be resourceful and proactive when issues arise.
Valid Wisconsin driver’s license and ability to meet agency driving standards.
Proof of auto insurance.
Must pass periodic Wisconsin Caregiver Background Checks, including Department of Justice criminal record checks and/or checks from previous states of residence.
Ability to multitask and work in a fast-paced environment while providing excellent internal and external customer service.

Responsibilities

Understand residential group homes, their needs, and their outcomes.
Use and maintain Paycom Scheduling Software to support member care, accurate schedules, and customer satisfaction.
Ensure proper implementation and use of Paycom Scheduling functions across residential facilities, including future enhancements.
Establish on-the-job training schedules for new hires.
Schedule employees to fill staffing vacancies, meet member needs, and maintain staffing requirements, including call-ins, picked-up shifts, and arrangements of hours.
Enter call-ins into the absentee database.
Answer phones and text messages professionally and respond appropriately to customer needs.
Assist in supporting and sustaining scheduling programs and processes, including the Float program and Minor program, employee placement satisfaction, and maximum utilization of working hours.
Maintain, process, and update calendars to meet member, company, and employee staffing needs.
Communicate open hours to employees, management, and scheduling staff to help ensure adequate staffing.
Listen and respond professionally to internal and external customers’ needs and concerns, and work with the team to resolve them.
Perform typing, data entry, and clerical duties accurately and completely.
Assist with evening, weekend, and holiday on-call responsibilities on an established alternating schedule or as needed.
Provide reports and assistance to management and other departments as directed.
Maintain and update authorized hours and member and employee placements.
Work cooperatively with scheduling staff, direct care staff, and management to meet overtime reduction goals.
Assist with direct-care hours in group homes as needed based on open hours.