Residential Scheduler - Oshkosh

Clarity Care•Oshkosh, WI

About The Position

The Residential Scheduler supports the day-to-day operation of Clarity Care’s scheduling department, assisting scheduling staff, direct care staff, and management with scheduling, communications, timecard verification, data entry, customer service, and departmental support. The role helps maintain accurate schedules and ensure appropriate member care and staffing across residential facilities by using and maintaining Paycom Scheduling Software. The position coordinates employee coverage for staffing vacancies and member needs, supports new hires’ on-the-job training schedules, maintains related calendars and placement information, and communicates open hours to employees and managers. It also supports scheduling programs and processes, provides reports and clerical assistance, and may work direct-care hours in group homes when needed. Evening, weekend, and holiday on-call duties are assigned on an alternating schedule or as needed.

Requirements

Bachelor’s degree in Human Services, Psychology, or Supply Chain Management; an associate degree will be considered.
Alternatively, a related field and two years of experience working with elders or persons with disabilities.
Advanced computer and telecommunication skills, including proficiency in Microsoft Office Suite.
Excellent organizational, time-management, and critical-thinking skills.
Strong written and verbal communication skills; energetic, outgoing, and detail-oriented approach.
Ability to be resourceful and proactive when issues arise.
Valid Wisconsin driver’s license and ability to meet agency driving standards.
Proof of auto insurance.
Must pass periodic Wisconsin Caregiver Background Checks, including Department of Justice Criminal Record Checks and/or checks for previous states of residence.

Responsibilities

Understand the residential group homes, their needs, and their outcomes.
Use and maintain Paycom Scheduling Software to support member care, accurate schedules, and customer satisfaction.
Ensure proper implementation and use of Paycom Scheduling functions across residential facilities, including future enhancements.
Establish on-the-job training schedules for new hires.
Schedule employees to fill vacancies, meet member needs, and maintain staffing requirements, including coverage for call-ins and picked-up shifts.
Enter call-ins into the absentee database.
Answer phones and text messages professionally and respond to internal and external customers’ needs.
Support scheduling programs and processes, including the Float program and Minor program, employee placement satisfaction, and utilization of working hours.
Maintain, process, and update calendars to meet member, company, and employee staffing needs.
Communicate open hours to employees, management, and scheduling staff to help ensure adequate staffing.
Listen and respond professionally to customer needs and concerns, and work with the team to resolve them.
Perform accurate and complete typing, data entry, and clerical duties.
Assist with on-call responsibilities for evenings, weekends, and holidays on an alternating schedule or as needed.
Provide reports and assistance to management and other departments as directed.
Maintain and update authorized hours and member and employee placements.
Work cooperatively with scheduling staff, direct care staff, and management to help meet overtime-reduction goals.
Assist with direct-care hours in group homes as needed based on open hours.