Home Care Scheduler

Homewell Care Services • Largo, FL

5d

About The Position

HomeWell Cares Services is seeking a motivated scheduler/operations assistant to help manage the office’s workload and support the Operations team. The role handles calls from clients and caregivers with compassion and schedules caregivers to cases based on caregiver skills and client care needs. It also involves supervisory activities related to caregiver scheduling, timecard processing, and other duties as needed.

The successful candidate will provide administrative support in a fast-paced office, communicate regularly with clients and associates, address client and caregiver issues—including outside normal business hours—and maintain records in WellSky/ClearCare. The position offers potential growth into an Operations Manager or Director role. The franchise is independently owned and operated, and hiring decisions are made by its management.

Requirements

• High school graduate or equivalent.
• Clerical and scheduling experience; one or more years of scheduling experience is preferred, preferably in home care.
• Ability to use WellSky/ClearCare is strongly preferred.
• Own vehicle.
• Positive attitude under pressure.
• Ability to multitask in a high-functioning office environment.
• Ability to problem-solve and make decisions in a fast-paced environment.
• Ability to communicate and interact sensitively and professionally with clients, caregivers, and associates.

Nice To Haves

• Demonstrated experience using WellSky/ClearCare.
• At least one year of scheduling experience, preferably in home care.

Responsibilities

• Schedule caregivers’ daily activities and staff cases with caregiver skills and client care needs in mind.
• Answer telephone calls and handle inquiries or messages in an upbeat, professional manner.
• Handle client and caregiver issues, including outside normal business hours.
• Communicate continually with associates and clients to evaluate service.
• Maintain documentation of client and caregiver activity in WellSky/ClearCare.
• Respond promptly and courteously to client calls.
• Serve as a liaison between associates and the Operations Manager.
• Maintain integrity and professionalism in interactions with caregivers and clients.
• Multitask and problem-solve in a fast-paced office environment, making decisions as needed.
• Relate to clients and care staff sensitively, taking individual needs into account.
• Process timecards and perform other supervisory and administrative activities as needed.
• Perform other duties assigned by Operations leadership.

Benefits

• Competitive salary based on experience.
• Eligibility for performance-based bonuses.
• Liability insurance.
• Workers’ compensation.
• Reemployment benefits.
• Paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED