Resident Stability & Compliance Coordinator
About The Position
Trak group is partnering with a local housing organization in Cincinnati, Ohio, to hire a Resident Stability & Compliance Coordinator for an immediate contract opportunity supporting its expanding Shared Services team. The position focuses on helping residents with delinquent rental accounts, coordinating repayment solutions, and working with Property Management to improve rent collection outcomes while promoting housing stability. The role requires balancing compassionate resident support with compliance requirements, and navigating sensitive financial conversations while maintaining accurate records. This is a full-time contract assignment for up to six months, based at the client's West Liberty Street location in Cincinnati. The role is 100% in-office, Monday through Friday, 8:00 AM to 4:40 PM, with a 40-minute unpaid lunch. Occasional weekend hours may be needed. The anticipated start is as soon as possible, pending required screenings. Compensation is $21.00 per hour.
Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Word and Excel.
- Strong computer skills and experience maintaining accurate records.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to handle sensitive conversations professionally.
- Ability to manage multiple assignments, prioritize responsibilities, and meet deadlines.
- Strong organizational skills and attention to detail.
- Ability to maintain confidentiality when handling resident and financial information.
- Ability to work independently and collaborate with Property Management teams.
- Willingness to complete the required background check, driving record check, and 10-panel drug screening.
Nice To Haves
- Previous experience in rent collection, accounts receivable, or property management.
- Associate's or bachelor's degree in a related field.
- Experience working with delinquent accounts or repayment agreements.
- Familiarity with rental assistance programs and housing-related financial support.
- Experience preparing financial, delinquency, or collection reports.
- Background working with residents or customers experiencing financial hardship.
Responsibilities
- Identify residents with delinquent rental accounts who do not have active repayment agreements.
- Follow up promptly with residents about outstanding balances through phone calls, emails, written correspondence, and in-person visits.
- Work with residents to identify financial barriers and develop appropriate payment solutions.
- Assist with rent adjustments, hardship reviews, and repayment agreements.
- Connect residents with available rental assistance programs and community resources.
- Collaborate with Property Managers to monitor delinquency trends and collection activities.
- Support early-intervention strategies to reduce outstanding balances and prevent further delinquency.
- Coordinate timely eviction referrals when necessary and in accordance with established procedures.
- Prepare delinquency reports and maintain accurate resident account documentation.
- Participate in regular meetings with Property Managers to review collection efforts, challenges, and outcomes.
- Protect the confidentiality of resident information and comply with applicable regulations, policies, and procedures.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
