Resident Coordinator
About The Position
The Resident Coordinator (RC) is a welcoming, customer-service-focused representative of Urby who supports prospects and residents at the welcome desk, lobby, café, and package room. The role promotes Urby’s brand through cheerful hospitality, reliable communication, and attentive resident service in a fast-paced environment. It offers opportunities for career growth and development. The RC maintains shared spaces and helps prospects with basic leasing information, supports resident engagement and events, assists with move-ins and building access, and manages package and delivery processes. The role also supports garage parking administration, responds to resident issues, follows building safety and security procedures, and communicates important updates and incidents to management, maintenance, and the RC team.
Requirements
- Strong interpersonal and communication skills.
- Ability to communicate clearly and pleasantly in English in person, in writing, and by telephone.
- Ability to problem-solve and think on your feet.
- Guest-service orientation; prior work experience in guest services, at a front desk, or in a related professional area.
- Adherence to uniform, grooming, and personal hygiene standards and expectations.
- Ability to stand frequently behind the desk and in the lobby.
- Ability to carry or lift items weighing up to 30 pounds.
- Ability to operate various property management and operating systems.
Responsibilities
- Greet residents and prospective residents in a cheerful, genuine, and welcoming manner.
- Maintain lobby and café areas according to brand standards, including straightening books and games, wiping tables, removing garbage, and arranging chairs and pillows.
- Provide walk-in guests with basic leasing information, including prices and unit availability, and arrange appointments as needed.
- Promote local preferred vendors and provide informed recommendations about the area.
- Support resident events and programming.
- Encourage residents to leave Google reviews about positive experiences.
- Help residents troubleshoot and submit work orders, and coordinate permission to enter units with maintenance teams when necessary.
- Follow emergency maintenance protocols when applicable.
- Maintain building safety and security by following procedures for visitors, contractors, food deliveries, and vendors.
- Coordinate move-in day activities, direct movers, set up elevators, complete move-in inspections, and assist with new resident orientation.
- Help residents with lockouts, including reprogramming key fobs after verifying lease details, charging door batteries, and remotely unlocking doors.
- Assist delivery vendors with loading and unloading packages.
- Sign for, scan, log, sort, and store incoming packages; notify residents when packages are ready for pickup.
- Assist with garage parking management, including reprogramming garage access cards, updating resident vehicle information, and supporting garage and system audits.
- Relay important information to the management office and other RC team members while maintaining resident privacy and confidentiality.
- Respond to resident complaints using sound judgment and timely, effective service recovery gestures.
- Prepare and send shift reports covering important information and incidents for property managers and maintenance, and review the prior shift report at the start of the shift.
- Communicate with coworkers and other departments throughout the shift to stay informed and coordinate reliable, high-quality service.
- Share feedback and ideas with the property management team to improve the resident experience.
Benefits
- Generous paid time off policy with end-of-year rollover.
- 10 paid company holidays.
- Paid parental leave.
- 401(k) with company match.
- Discounted employee rent program.
- Free parking and pre-tax commuter benefits.
- Monthly spot bonus programs.
- Employee referral incentive.
- Discounts at in-house cafés.
- Gym and pool access at Urby locations.
- 80% employer-sponsored Cigna medical, dental, and vision plans.
- HSA and FSA with up to $2,500 company match.
- Mental health support through Ginger.
- Company outings, including a beach party day.
- Complimentary snacks and monthly team lunches.
- Casual dress code.
- Networking events.
- Cross-training programs.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
