Resident Coordinator

Interfaith Community Services INC•Escondido, CA

12d•$22 - $23•Onsite

About The Position

Interfaith Community Services is seeking a Resident Coordinator for its Detox Program. The role maintains a safe and secure living environment for clients in one or more programs and works with case managers and other professionals to support clients in regaining self-sufficiency. The position is onsite at the Escondido facility and is scheduled Friday through Tuesday, 10:00 p.m. to 6:30 a.m. The hourly rate is $22.00–$22.53. The Resident Coordinator supports client intake and transitions, monitors resident well-being and facility safety, responds to crises, coordinates appointments and services, maintains shift records, and collaborates with staff and residents. Work takes place primarily in a residential, shelter, or housing facility, with regular onsite presence and frequent interaction with residents, including people experiencing mental health challenges, substance use disorders, or acute stress.

Requirements

High school diploma or equivalent.
Obtain valid CPR, Basic Life Support (BLS), and First Aid certifications within three months of hire.
Ability to respond calmly and professionally to crisis or emergency situations.
Ability to prioritize and multitask and meet multiple deadlines in fast-paced, high-pressure environments.
Strong organizational skills and excellent attention to detail and accuracy.
Ability to work independently and exercise sound judgment.
Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention.
Knowledge of adult development and community and social service resources.
Excellent written and verbal communication skills.
Ability to work effectively in multidisciplinary and collaborative teams.
Ability to communicate professionally with a diverse workforce and maintain positive working relationships across organizational levels.
Teamwork, cooperation, and a strong sense of urgency.
Ability to establish and maintain appropriate professional boundaries with clients.
Commitment to maintaining confidentiality of client and employee information.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

At least one year of experience working with severely mentally ill, medically fragile, and/or homeless populations.
Knowledge of alcohol and other drug recovery fields.
Bilingual Spanish/English skills.

Responsibilities

Assist with client intakes, transfers, service coordination, and discharges.
Orient new clients to their living arrangements, program policies, procedures, and shelter rules.
Monitor resident behavior, interactions, and well-being, and address concerns promptly and professionally.
Respond to crises, including de-escalation and safety or risk assessments, following established protocols.
Notify supervisors and appropriate staff of problematic behaviors, compliance issues, and safety concerns.
Maintain a drug-, alcohol-, and violence-free environment in accordance with program policies, and report concerns immediately.
Administer First Aid or CPR as needed and follow emergency protocols.
Contact emergency services when necessary and provide accurate, timely information.
Keep hallways and common areas free of debris and hazards; clean and sanitize when janitorial services are unavailable.
Prepare rooms and beds for new admissions or after a client exits.
Support clients with making and attending appointments, arranging transportation, and coordinating related services.
Support therapeutic activities and interventions within the scope of the role and program policies.
Accompany clients to appointments as needed under the guidance of qualified personnel.
Review and update daily logbooks and brief incoming shift staff on relevant issues.
Accurately document emergencies, disciplinary actions, incidents, and other notable events during shifts.
Escalate operational concerns and client needs to supervisory staff in a timely manner.
Participate in interdisciplinary care meetings, quality improvement initiatives, staff meetings, and required training.
Maintain the confidentiality of client information and records.
Conduct facility safety checks, wellness checks, fire drills, and utility inspections to support regulatory compliance.
Support transportation specialists with vehicle readiness, transportation schedules, and documentation as needed.
Collaborate with other Resident Coordinators to promote a positive and cohesive community.
Perform additional duties as assigned by supervisors.