Resident Coordinator

Urby•Washington DC, WA

About The Position

The Resident Coordinator is a customer-facing role representing Urby at the welcome desk and package room. The position focuses on providing welcoming, high-quality service to prospects and residents, maintaining common-area standards, supporting resident engagement and move-ins, managing packages and deliveries, and communicating important information to property management, maintenance, and the RC team. The role offers opportunities for career growth and development. Hourly rate: $22–$23.

Requirements

Strong interpersonal and communication skills.
Ability to communicate clearly and pleasantly in English in person, in writing, and by telephone.
Ability to problem-solve and think on your feet.
Guest-service orientation; prior work experience in guest services, front desk, or a related professional area.
Adherence to uniform, grooming, and personal hygiene standards and expectations.
Ability to stand frequently behind the desk and in the lobby area.
Ability to carry or lift items weighing up to 30 pounds.
Ability to operate various property management and operating systems.

Responsibilities

Greet residents and prospects in a cheerful, genuine, and welcoming manner.
Oversee lobby and café areas and maintain brand standards, including tidying books and games, wiping tables, removing garbage, and arranging chairs and pillows.
Provide walk-in guests with basic leasing information, including prices and unit availability, and arrange appointments as needed.
Promote local preferred vendors and provide recommendations based on knowledge of the area.
Support resident events and programming.
Encourage residents to leave Google reviews about positive experiences.
Help residents troubleshoot and submit work orders, coordinate permission to enter with maintenance when needed, and follow emergency maintenance protocols.
Maintain building safety and security by following procedures for visitors, contractors, food deliveries, and vendors.
Coordinate resident move-ins, direct movers, set up elevators, complete move-in inspections, and assist with new-resident orientation.
Help residents with lockouts, including reprogramming key fobs after verifying lease details, charging door batteries, and remotely unlocking doors.
Assist delivery vendors with loading and unloading packages.
Sign for, scan, log, sort, store, and notify residents about incoming packages.
Assist with garage parking management, including reprogramming access cards, updating vehicle information, and conducting garage and system audits.
Relay important information to the management office and RC team while maintaining resident privacy and confidentiality.
Respond to resident complaints using sound judgment and provide timely, effective service-recovery gestures.
Prepare shift reports for property managers and maintenance staff and review reports at the beginning of shifts.
Work reliably with colleagues, stay informed about building and resident matters, coordinate with other departments, and share feedback and ideas to improve the resident experience.