Resident Coordinator

AMH • Phoenix, AZ

2d • $63,000 - $70,000

About The Position

AMH is seeking a dedicated Resident Coordinator to oversee a portfolio of single-family homes. The role focuses on providing a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation throughout the tenant lifecycle. The position requires a high school diploma or GED, a real estate license and any state-required permits or certifications for property management, and intermediate Microsoft Office skills. Related experience is preferred, as are a relevant bachelor's degree and experience with property management software.

Requirements

• High school diploma or GED.
• Real estate license and any permits or certifications required by the state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Nice To Haves

• Bachelor’s degree in real estate, finance, business management, or a related field.
• At least three years of directly related experience in property operations, real estate, or property management.
• Experience with property management software.

Responsibilities

• Foster positive relationships with residents in the assigned portfolio.
• Respond promptly and professionally to resident inquiries and work toward swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to organizational systems, programs, training, policies, and procedures.

Benefits

• Quarterly bonus payments.
• Medical, dental, and vision insurance participation opportunities.
• Flexible spending accounts and/or health savings accounts.
• Dependent savings accounts.
• 401(k) with company matching contributions.
• Employee stock purchase plan.
• Tuition reimbursement program.
• Nine paid holidays per year.
• Paid time off accrual of 0.0577 hours per hour worked, up to 120 hours per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED