Resident Services Program Coordinator

Idaho Housing and Finance Association • Boise, ID

9d

About The Position

The Resident Services Program Coordinator supports resident programs across The Housing Company (THC) properties. Working collaboratively with internal staff and external service providers, the coordinator promotes resident well-being and community engagement and helps foster a positive community environment. The organization focuses on improving lives through quality living and affordable housing, with housing opportunities, self-sufficiency, and economic development as pillars of progress.

The coordinator arranges educational and social service resources, assesses community needs, develops resident communications, and coordinates supportive housing providers. The role also includes maintaining records and meeting reporting requirements, along with other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Proficiency in Microsoft Office Suite and database management.
• Excellent organizational and time management skills.
• Strong interpersonal and communication skills, with the ability to build rapport with diverse populations.

Nice To Haves

• Bachelor's degree in social science, public administration, human services, or a related field.
• Grant writing experience.
• Knowledge of Section 8 and Low-Income Housing Tax Credit (LIHTC) programs.

Responsibilities

• Coordinate and promote educational and social service resources for residents, including trainings, workshops, and community events.
• Develop and maintain regional resource guides for available services.
• Conduct quarterly evaluations to assess community needs, with a focus on preventing upstream instability.
• Research and provide presentations, seminars, and classes addressing residents’ identified needs and interests.
• Create and distribute quarterly resident newsletters about services and programming.
• Support the internal team in identifying local services and service providers for residents.
• Source and coordinate Permanent Supportive Housing (PSH) providers and ensure compliance with regulatory requirements.
• Track vacancies, resident referrals, and other information to maintain accurate records and meet reporting requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED