Resident Services Program Coordinator

Idaho Housing and Finance Association • Boise, ID

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About The Position

The Resident Services Program Coordinator supports resident programs across The Housing Company (THC) Properties. The role works collaboratively with internal staff and external service providers to promote resident well-being and community engagement, and to foster a positive community environment. The organization focuses on improving quality of life through housing opportunities, self-sufficiency, and economic development.

Requirements

• High school diploma or equivalent required.
• Proficiency in Microsoft Office Suite and database management.
• Excellent organizational and time management skills.
• Strong interpersonal and communication skills, including the ability to build rapport with diverse populations.

Nice To Haves

• Bachelor’s degree in social science, public administration, human services, or a related field.
• Grant writing experience.
• Knowledge of Section 8 and Low-Income Housing Tax Credit (LIHTC) programs.

Responsibilities

• Coordinate and promote educational and social service resources for residents, including trainings, workshops, and community events.
• Develop and maintain regional resource guides for available services.
• Conduct quarterly evaluations to assess community needs, with a focus on upstream instability prevention.
• Research and provide presentations, seminars, and classes addressing residents’ identified needs and interests.
• Create and distribute quarterly resident newsletters about services and programming.
• Support the internal team in identifying local services and service providers for residents.
• Source and coordinate Permanent Supportive Housing (PSH) providers and ensure compliance with regulatory requirements.
• Track vacancies, resident referrals, and other information to maintain accurate records and meet reporting requirements.
• Perform other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED