Resident Services Coordinator Office Coordinator

HallKeen • New Bedford, MA

31d • Onsite

About The Position

HallKeen Management seeks a hands-on Resident Services Office Coordinator (RSOC) to provide case management and front-office support at New Bedford affordable housing communities serving elderly and disabled residents and families. The RSOC manages a resident caseload, partners with Property Managers to stabilize tenancies, connects residents with services, and supports daily office operations.

Requirements

• Bachelor’s degree in social work, human services, or a related field plus at least two years of direct case management experience with low-income populations; or at least three years of documented resident services, case management, or social service experience.
• Experience conducting assessments, developing individualized service plans, managing an active caseload, responding to crises, and applying mandatory reporting requirements.
• Working knowledge of entitlement programs, supportive services, affordable housing, and the local social service system—or the demonstrated ability to develop that knowledge quickly.
• Ability to build community referral partnerships, follow cases through resolution, and establish, measure, track, and report service goals and outcomes.
• Excellent interpersonal, verbal, and written communication; timely documentation; experience serving diverse populations; and competent computer and technology skills.

Nice To Haves

• A bachelor’s or master’s degree in social work or a related field is preferred
• Licensure (LSWA, LSW, or LCSW) is a plus.
• Experience with older adults, people with disabilities, affordable housing, entitlement programs, trauma-informed or strengths-based practice, databases, and bilingual communication is valued.

Responsibilities

• Case management and service planning: Prioritize resident needs and risks; conduct intake, assessments, scheduled contacts, and appropriate home visits; create measurable service plans; and document follow-up.
• Referrals and partnerships: Connect residents with health, mental health, elder, disability, benefits, and other community services; maintain provider relationships and a current Resource Directory; follow cases through service delivery.
• Tenancy preservation: Partner with property management to address eviction risks, coordinate supports, monitor compliance, and assist with recertifications and reasonable accommodations.
• Crisis response, advocacy, and mediation: Respond to crises, make emergency referrals, follow mandatory reporting requirements, advocate for residents, and mediate conflicts when requested.
• Front-office support: Greet residents and visitors; answer calls and emails; route inquiries; schedule appointments; distribute notices and mailings; maintain files; and assist the Property Manager with clerical tasks.
• Work orders: Receive and enter maintenance requests, route them to maintenance, and update residents on status.
• Documentation and reporting: Maintain timely, confidential case notes and records; track outcomes; and report to internal and external stakeholders.
• Community engagement: Coordinate resident events and programs, and complete other housing- and resident-related assignments as directed.

Benefits

• Medical
• Dental
• Vision
• Health FSA
• Dependent Care FSA
• Short-Term Disability
• Long Term Disability
• Life Insurance
• Home and Auto Discount program
• Vendor Discount Program
• 401(k) with matching contribution
• Accrued Vacation
• Sick, and Personal time
• Paid Holiday Benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level