Resident Services Coordinator

WESTMINSTER COMPANY•Jacksonville, NC

About The Position

The Resident Services Coordinator provides benefits and programs intended to improve residents’ lives and acts as an advocate, facilitator, mediator, and community provider. This full-time role is based at two sites in Jacksonville, North Carolina. The coordinator develops and implements anti-drug initiatives, builds partnerships with community organizations, helps residents prepare for welfare reform, and promotes use of Neighborhood Network Centers to support employability and self-sufficiency. The role represents residents in relevant local matters, supports resident council formation and leadership training, and provides outreach, referrals, and advocacy services. The coordinator maintains regular communication with management and residents, makes educational programs and external resources available, mediates conflicts, and keeps residents informed about services and activities. The role follows company policies, maintains confidentiality and consistency in dealing with residents, submits required HUD and corporate reports on time, and works to address resident concerns while recognizing that the Site Property Manager enforces lease terms and rules.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
Ability to apply commonsense understanding to carry out written, oral, or diagrammed instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

Two years of management experience.
A track record of handling customer service situations successfully.
Computer experience using spreadsheet and word-processing programs.

Responsibilities

Develop and implement an anti-drug program, including crime watch, building captains, education and prevention activities, and improving relationships between the property and local law enforcement.
Network with community agencies, businesses, officials, educators, police, and local churches to form partnerships that bring services to the site and surrounding community.
Become familiar with state and federal welfare reform requirements to help prepare residents for changes.
Increase use of Neighborhood Network Centers using HUD’s framework to support employability and self-sufficiency.
Represent residents to help ensure the site is included in city, town, or county improvements and relevant issues.
Coordinate with existing staff to establish a Resident Council and provide or seek leadership training.
Provide resident outreach, referrals, and advocacy as needed, including services related to family counseling, budget planning, job preparation or placement, nutrition, and housekeeping.
Meet regularly with management to maintain effective communication and contribute to the site newsletter.
Make educational programs available to the community and bring in external resources as needed.
Mediate conflicts and keep residents informed about available services, activities, and programs.
Follow company policies and procedures, deal consistently with residents, and maintain confidentiality.
Submit required HUD and corporate reports in a timely manner.
Work to mitigate resident issues while recognizing that the Site Property Manager enforces the lease and its rules and regulations.