Resident Services Coordinator

Lorain Metropolitan Housing Authority•Lorain, PA

14d

About The Position

The Resident Services Coordinator assists Raise Up residents at both the individual-household and community levels. The role assesses residents’ needs, connects them with services that support self-sufficiency and help prevent eviction, and organizes and supports resident organizations and initiatives. The coordinator works with property managers, the Resident Services Supervisor, executive management, service providers, agencies, and resident groups to develop and deliver supportive services and community-building programs. The position includes household intake and needs assessments, case management and referrals, resident education, partnership development, eviction-prevention support, and coordination of resident councils and advisory groups. It also involves maintaining records and databases, preparing reports for management and HUD, representing Raise Up at community events, and performing related duties as required. The role requires an associate degree in Social Work, Social and Human Services, or a related field, plus one year of case management experience, or an equivalent combination of education and relevant experience. A bachelor’s degree is preferred. The employee must obtain the Professional Service Coordinator designation within 18 months of hire and maintain an insurable, valid Ohio driver’s license. The position may require flexible hours as needed and directed.

Requirements

Associate degree in Social Work, Social and Human Services, or related studies, plus one year of case management experience, or an equivalent combination of education and relevant experience.
Ability to communicate effectively with staff, residents, and the public.
Basic math skills and problem-solving ability.
Ability to learn computer programs needed for the position and become proficient in relevant modules of Raise Up’s computer software.
Valid Ohio driver’s license and insurability under Raise Up’s vehicle insurance; if the current license is from another state, an Ohio driver’s license must be obtained within 14 days of employment.
Must obtain the Professional Service Coordinator (PSC) designation from the American Association of Service Coordinators within 18 months of hire.
Must pass a drug screen, employment reference check, and criminal history background check.
Proficiency in Microsoft Word, Outlook, PowerPoint, and newsletter software.
Ability to read, interpret, and implement HUD regulations and guidance, particularly regarding Resident Services.
Excellent interviewing and case management skills.
Excellent interpersonal and communication skills for working with the public, residents, social service providers, and all levels of Raise Up staff.
Ability to build and maintain rapport with service providers, government agencies, and tenant organizations.
Working knowledge of supportive services and other local resources.
Excellent writing and grammatical skills.
Ability to work independently within guidelines.
Ability to work flexible hours as needed and directed.
Ability to work with and serve a culturally diverse population, including people with disabilities, and relate to individuals across socioeconomic levels.
Ability to work in a fast-paced environment, prioritize multiple tasks, and manage frequent interruptions.
Strong customer service, administrative, organizational, planning, time-management, and detail-oriented skills, including the ability to meet recurring deadlines and work accurately.
Mental acuity to make rational decisions using sound logic and deductive processes.
High degree of motivation and self-direction.
Ability to maintain confidentiality.
Ability to use office equipment such as a computer, fax machine, calculator, copy machine, and multi-line telephone systems.

Nice To Haves

Bachelor’s degree.
Working knowledge of Excel.
Ability to speak, read, and/or write Spanish.

Responsibilities

Collaborate with property managers, the Resident Services Supervisor, and Raise Up executive management to identify residents’ needs and develop, implement, and deliver supportive services at Raise Up properties.
Visit resident households to conduct intake, assess needs, explain available services, develop case management plans, and refer residents to service providers.
Educate residents about available services, benefits, consumer rights, and lease compliance through written materials, group presentations, and individual visits.
Develop and maintain partnerships with government agencies, nonprofit organizations, service providers, businesses, educational and financial institutions, foundations, and faith-based organizations to connect residents with appropriate resources.
Maintain a database of service agencies and other referral resources, and assist residents in fulfilling community service requirements.
Develop and implement programs educating residents about timely rent and charge payments, and guide residents facing eviction because of nonpayment.
Develop and implement housekeeping education to support residents’ health and compliance with the Raise Up lease.
Liaise among resident households, property managers, and service providers; advocate for residents and support lease compliance to reduce the possibility of eviction.
Participate with management and residents in interactive processes concerning reasonable accommodations, VAWA, and other special needs.
Sponsor educational and community-building events, including health fairs, job fairs, HUD-sponsored family initiatives, and events involving referral sources.
Represent Raise Up at community events and provide information about its services.
Maintain complete and accurate files and records and prepare reports for management and HUD.
Organize, coordinate, facilitate, and maintain Raise Up Resident Councils, the Lorain Area Resident Council (LARC), the Resident Advisory Board (RAB), and the Resident Assistance Watch (RAW) program.
Support resident organizations in holding regular meetings, producing accurate minutes, and properly managing finances.
Help resident organizations develop meeting agendas, schedule speakers and training sessions, and build board capacity.
Develop long-range goals for resident organizations and serve as a liaison between those organizations and Raise Up administrative staff.
Guide Resident Councils in building informal support networks among residents.
Assist with planning, report writing, data analysis, and interpretation.
Perform other related duties as required.