Resident Services Coordinator (MiLA-1219)

EAH Housing•Los Altos, CA

12d•Onsite

About The Position

EAH Housing is hiring a full-time Resident Services Coordinator at MiLA, a 90-unit affordable family and disabled/special needs property in Los Altos, California. The coordinator assists residents by connecting them with social services offered by public agencies and private practitioners, assesses needs for on-site services, and explores ways to bring programs to the property. The role uses a trauma-informed approach and builds community relationships while supporting EAH Housing’s mission and core values. The coordinator organizes resident services and activities, makes referrals and follows up, gathers resident feedback, and develops supportive relationships to encourage participation. The role also connects residents with food resources, maintains relationships with service providers and property staff, prepares program records and communications, and works with the Resident Council and community partners. The position requires regular attendance and participation in meetings, trainings, and company initiatives.

Requirements

A bachelor’s degree in Social Services, Healthcare, or a related field, or an equivalent combination of education and/or experience.
1–2 years of social-service experience working with elderly people and families.

Responsibilities

Coordinate and oversee the delivery of services and program activities to residents, both on- and off-site.
Provide information, assistance, resident-service referrals, and follow-up.
Conduct needs assessments to determine which programs and services would benefit residents.
Collect resident feedback on program effectiveness and quality through an annual Resident Satisfaction Survey.
Develop supportive relationships with residents and conduct outreach to encourage participation in resident programs.
Coordinate opportunities for residents to learn skills, build community, and promote self-sufficiency through social, educational, and StayWell activities.
Connect residents with community food resources and facilitate food distributions as needed.
Build relationships with service providers and maintain an online community resource directory.
Prepare and maintain monthly budgets, program files, and other documents in an online database and as required by regulations.
Create monthly newsletters and calendars of events and activities.
Maintain collaborative relationships with property managers and REM staff and participate in biweekly site-team meetings.
Participate in company-wide initiatives, including scholarships and digital learning, as applicable.
Assist with recruiting and coordinating volunteers and vendors as needed.
Maintain resident confidentiality and mutually respectful relationships.
Attend Resident Council meetings and work with the Council and residents to encourage participation and access to program activities.
Work with provider agencies, public agencies, and community volunteer groups to maximize program effectiveness.
Monitor participating agencies for quality and compliance with memorandums of understanding or other service agreements.
Attend department and company meetings and trainings.
Participate in EAH’s Injury and Illness Prevention Plan.
Maintain regular and predictable attendance and perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
403(b) retirement plan with a company match of up to 5%
15 days of vacation per year, increasing with years of service
10 paid sick days per year
13 paid holidays
Flexible work schedule
Go 365 Wellness Program
Flexible Spending Account
Employee Assistance Program offering mental health, financial, and legal services
$1,500 employee referral program
EAH University, an in-house training program
Professional development and extensive training programs