Resident Services Coordinator (MiLA-1219)

EAH Housing•Los Altos, CA

12d•$27 - $37•Onsite

About The Position

EAH Housing is hiring a full-time Resident Services Coordinator at MiLA, a 90-unit affordable housing property for families and people with disabilities or special needs in Los Altos, California. The coordinator connects residents with community social services, assesses needs for on-site programs, and develops relationships with residents and community providers. The role uses a trauma-informed approach and supports EAH Housing’s mission and core values. The position coordinates resident services and activities on and off site, promotes residents’ access to food and other resources, and helps create opportunities for skill-building, community connection, and self-sufficiency. The coordinator maintains program records and budgets, collaborates with the property team and service providers, and supports resident participation in activities and Resident Council meetings. The salary range is $26.25–$38.85 per hour. The stated hiring range for new employees is generally $26.50–$36.50 per hour, depending on experience and other considerations. Employment is contingent on satisfactory completion of required background checks and drug testing.

Requirements

Bachelor’s degree in Social Services, Healthcare, or a related field, or an equivalent combination of education and experience.
1–2 years of social service experience working with elderly people and families.
Qualified candidates will have 1–2 years of social work experience and/or activities coordination for seniors and/or families.
Satisfactory completion of required criminal background check and drug testing.

Responsibilities

Coordinate and oversee delivery of services and program activities to residents on and off site; provide information, assistance, referrals, and follow-up.
Assess resident needs and determine which programs and services would be beneficial.
Gather feedback about programs through an annual Resident Satisfaction Survey.
Develop supportive relationships with residents and conduct outreach to encourage participation in resident programs.
Coordinate opportunities for residents to learn skills, build community, and promote self-sufficiency, including social, educational, and StayWell activities.
Connect residents with community food resources and facilitate food distributions as needed.
Build connections with service providers and maintain an online community resource directory.
Prepare and maintain monthly budgets, program files, and other documents in an online database and as required by regulations.
Create monthly newsletters and calendars of events and activities.
Maintain collaborative relationships with property managers and REM staff and participate in biweekly site team meetings.
Participate in company-wide initiatives, such as scholarships and digital learning, as applicable.
Assist with recruiting and coordinating volunteers and vendors as needed.
Maintain resident confidentiality and mutually respectful relationships.
Attend Resident Council meetings and work with the Council and residents to encourage participation and access to program activities.
Work with provider agencies, public agencies, and community volunteer groups; monitor agency involvement for quality and compliance with service agreements.
Attend department and company meetings and trainings.
Participate in EAH’s Injury and Illness Prevention Plan.
Maintain regular and predictable attendance.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
403(b) retirement plan with up to a 5% match
Vacation accrual
Paid sick days
Paid holidays
Flexible work schedule
Go 365 Wellness Program
Flexible Spending Account
Employee Assistance Program, including mental health, financial, and legal services
Employee referral program
EAH University in-house training program
Professional development and extensive training programs