Resident Services Coordinator, Multifamily

Cushman & Wakefield • Las Vegas, NV

9d

About The Position

The Resident Services Coordinator provides excellent customer service to clients, residents, prospective residents, guests, and vendors, and helps foster a sense of community at the property. The coordinator is the primary point of contact for residents before, during, and after significant interior renovations, supporting them throughout the renovation process. The role works with property managers, construction liaisons, contractors, property team members, client representatives, and the construction team to provide a high-quality resident experience and coordinate resident activities and movements during renovations or construction.

Requirements

• High school diploma, GED, trade, technical, or vocational school education.
• At least 1 year of related experience.
• Ability to effectively interact and work with individuals from diverse backgrounds, with attention to detail.
• Willingness and ability to work some evenings and weekends.
• Ability to be respectful and patient.
• Understanding of the resident population and property served, including social and cultural factors that may affect use of services.
• Flexibility and ability to manage a complex workload in varied work environments.
• Strong interpersonal, communication, organizational, writing, and computer skills.

Responsibilities

• Provide resources to residents and maintain an open, welcoming environment for residents, customers, vendors, and neighbors.
• Develop broad knowledge of the community and surrounding area.
• Assess residents’ needs and connect them with appropriate providers and community resources.
• Facilitate programs and services, including health and wellness, life enrichment, and transportation.
• Develop a directory of local social service agencies and providers.
• Prepare and maintain logs of resident issues and services provided.
• Provide contacts and resources to help residents with benefits and entitlement program applications.
• Assist with resolution of lease violations under the direct supervision of the Property Manager.
• Promote a strong sense of community, help residents connect with one another, and help maintain a healthy property identity.
• Coordinate with client representatives and the construction team on resident activities and movements during renovations or construction.
• Help residents prepare for changes to their homes, answer questions and concerns, and explain the renovation process.
• Help residents connect with family, friends, and social networks for support, including when displaced from their units during renovations.
• Deliver culturally and age-appropriate activities for residents.

Benefits

• 120 hours of paid time off annually, prorated upon hire.
• 40 hours of sick time annually, prorated upon hire.
• Two volunteer days annually.
• 12 or more company holidays annually.
• Paid parental leave.
• Medical, dental, vision, and life insurance, plus supplementary benefit options including pet insurance, pre-tax spending accounts, and early access to pay.
• Company discounts program for major retailers and service providers.
• Personal and professional development resources, including LinkedIn Learning.
• Employee Assistance Program and counseling services.
• Eligible employees may enroll in benefits generally including health, vision, and dental insurance; flexible spending accounts; health savings accounts; retirement savings plans; life and disability insurance; and paid and unpaid time away from work.
• Competitive pay; the company will not pay less than minimum wage for this role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED