Resident Manager, Multifamily

Cushman & Wakefield•Philadelphia, PA

10d

About The Position

The Resident Manager trains and oversees onsite leasing functions and directs the sales efforts of an apartment community. The role provides service to community residents, prospective residents, vendors, and the corporate management team, and participates in external marketing and advertising of vacancies. The position also directs leasing staff and supports the Property Manager with marketing plans, leasing strategies, and property operations related to leasing.

Requirements

At least 3 years of related experience.
At least 1 year of management experience.
Effective communication and customer service skills.
Basic computer skills in a Windows environment.
A valid real estate license when required by state regulations.
Courteous and professional attitude.
Good organizational skills and ability to meet deadlines.
Ability to prepare for audits and maintain attention to detail and organization.
Ability to follow Cushman & Wakefield policies and procedures.
Ability to travel up to 25% of the time.
Ability to stand and walk for extended or continuous periods, use stairs, ladders, or step stools, and operate office machinery.
Ability to exert up to 25 pounds occasionally and frequently, and up to 10 pounds of force constantly, to move objects.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Complete lease and renewal paperwork according to company standards and explain lease information to residents.
Enter leasing activity data into the tracking system and submit required daily, weekly, and monthly leasing reports.
Walk apartment units before showings and occupancy, review leasing paperwork, and audit lease files.
Track and evaluate advertising and client traffic; review and update online advertising daily.
Train and develop leasing personnel in accordance with company policies and procedures.
Prepare marketing plans, leasing strategies, and advertising proposals with assistance from the Property Manager.
Communicate professionally with residents, applicants, and other representatives.
Report property issues, leasing objections, and potential liabilities to the Property Manager, with recommendations for resolution.
Identify leasing staff development opportunities, set goals, and work to improve staff performance.
Analyze shop program results, distribute completed evaluations, and review areas of concern.
Develop, implement, and monitor property contests, awards, and leasing incentives.
Prepare and maintain complete resident and general office files with proper documentation.
Maintain renter’s insurance compliance and monitor month-to-month leases, including audits and compliance.
Track work order activity, monitor daily completion, and follow up with warm calls.
Implement and maintain the lease expiration matrix in accordance with established policies.
Monitor compliance with the revenue management system and participate in weekly calls when applicable.
Perform additional duties as assigned by the supervisor.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, with supplementary benefit options including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts with major retailers and service providers.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in health savings accounts, retirement savings plans, disability insurance programs, and paid and unpaid time away from work.
Competitive pay.