Resident Manager, Multifamily

Cushman & Wakefield•Philadelphia, PA

11d•$23 - $27

About The Position

The Resident Manager trains and oversees the onsite leasing functions and directs the sales efforts of an apartment community. The role provides service to community residents, prospective residents, vendors, and the corporate management team, and contributes to external marketing and advertising of vacancies. The position works with the Property Manager on marketing plans and leasing strategies, trains and develops leasing personnel, monitors leasing performance and compliance, and maintains resident and office records. The job operates in a professional office environment and involves travel between properties and buildings.

Requirements

At least 3 years of related experience.
At least 1 year of management experience.
Effective communication and customer service skills.
Basic computer skills in a Windows environment.
A valid real estate license, as required by state regulations.
Courteous and professional attitude.
Good organizational skills and ability to meet deadlines.
Detail-oriented and well organized, including when preparing for audits.
Ability to travel up to 25% of the time.
Ability to stand and walk for extended or continuous periods, use stairs and ladders or step stools, and exert up to 25 pounds occasionally or frequently and up to 10 pounds constantly.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Complete lease and renewal paperwork to company standards and explain lease information to residents.
Enter leasing activity data into tracking systems; submit daily, weekly, and monthly leasing reports.
Walk apartment units before showings and resident occupancy.
Review leasing paperwork and audit lease files; prepare for audits and maintain complete resident and general office files.
Track and evaluate advertising and client traffic, and review and update online advertising daily.
Train and develop leasing personnel in accordance with company policies and procedures; direct leasing staff activities.
Prepare marketing plans, leasing strategies, and advertising proposals with the Property Manager.
Communicate professionally with residents, applicants, vendors, and other representatives.
Report property issues, leasing objections, and potential liabilities to the Property Manager, with recommendations for resolution.
Identify leasing opportunities for staff, set goals, and work to improve individual performance.
Analyze shop program results, distribute evaluations, and review areas of concern.
Develop, implement, and monitor property contests, awards, and leasing incentives.
Maintain renter’s insurance compliance and monitor month-to-month leases, including audits and compliance.
Track work order activity, monitor daily completion, and follow up with warm calls.
Implement and maintain the lease expiration matrix in accordance with established policies.
Monitor compliance with the revenue management system and participate in weekly calls when applicable.
Follow company policies and procedures and perform additional duties as assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, with supplementary benefit options.
Pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in flexible spending accounts, health savings accounts, retirement savings plans, disability insurance, and paid and unpaid time away from work.
Competitive pay.