Resident Services Coordinator, Multifamily
About The Position
The Resident Services Coordinator provides excellent customer service to clients, residents, prospective residents, guests, and vendors, serving as a visible representative of the property and helping foster a sense of community. The coordinator is the main point of contact for residents before, during, and after significant interior renovations, assisting them throughout the process and working with property managers, construction liaisons, contractors, and property team members to provide a high-quality resident experience. The role connects residents with community and social-service resources, supports resident programs and activities, maintains records of resident needs and services, and helps residents navigate benefits and entitlement applications. During renovations, the coordinator helps residents understand upcoming changes, coordinates activities and movements with the client and construction teams, addresses resident questions and concerns, and helps residents maintain connections to their support networks, including when displaced from their units. The position works in a professional office environment and also requires travel between properties and buildings in varying weather conditions.
Requirements
- High school diploma, GED, trade, technical, or vocational school education.
- At least 1 year of related experience.
- Ability to interact and work effectively with individuals from diverse backgrounds, with attention to detail.
- Willingness and ability to work some evenings and weekends.
- Ability to be respectful and patient, and to act consistently.
- Understand characteristics of the resident population and property served.
- Understand how socioeconomic status, age, culture, gender, and race may affect the use of services.
- Flexibility and ability to manage a complex workload in varied work environments.
- Strong interpersonal, communication, organizational, writing, and computer skills.
Responsibilities
- Provide resources to residents and maintain an open, welcoming environment for residents, customers, vendors, and neighbors.
- Develop knowledge of the community and surrounding area.
- Assess residents’ needs and connect them with appropriate providers and community resources.
- Facilitate programs and services such as health and wellness, life enrichment, and transportation.
- Develop and maintain a directory of local social-service agencies and providers.
- Prepare and maintain logs of resident issues and services provided.
- Provide residents with contacts and resources to assist with benefits and entitlement program applications.
- Assist residents with resolving lease violations under the direct supervision of the Property Manager.
- Promote a strong sense of community, connect residents with one another, and help maintain a healthy property identity.
- Coordinate resident activities and movements during renovations or construction with client representatives and the construction team.
- Help residents prepare for changes to their homes and address questions or concerns during renovation and transition processes.
- Help residents understand the renovation process.
- Help residents connect with family, friends, and social networks for support, including when displaced from their units because of renovations.
- Deliver culturally and age-appropriate activities for residents.
Benefits
- 120 hours of paid time off annually, prorated upon hire.
- 40 hours of sick time annually, prorated upon hire.
- Two volunteer days annually.
- 12 or more company holidays annually.
- Paid parental leave.
- Medical, dental, vision, and life insurance.
- Supplementary benefit options, including pet insurance and pre-tax spending accounts.
- Early access to pay.
- Company discounts program.
- Personal and professional development resources, including LinkedIn Learning.
- Employee Assistance Program and counseling services.
- Eligible employees may enroll in flexible spending accounts, health savings accounts, retirement savings plans, and disability insurance programs.
- Eligible employees may receive paid and unpaid time away from work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
