Resident Services Coordinator - Heather Ridge

Thrive Communities • Brier, WA

10h • $23 - $25 • Onsite

About The Position

The Resident Services Coordinator supports leasing, resident experience, and community operations across assigned communities. The role serves as a primary contact for prospective and current residents, supports lead-to-lease activity, contributes to leasing goals, builds resident relationships, and coordinates resident events. It also involves traveling to assigned communities, conducting tours, inspecting properties and units, reporting service needs, and supporting operational requirements. The position is 100% in-person and on-site, with schedules available Monday through Friday, 9 a.m. to 6 p.m., or Tuesday through Saturday, 9 a.m. to 6 p.m. (10 a.m. to 5 p.m. on Saturdays). The pay range is $23–$25 per hour.

The role requires frequent interaction with prospects, residents, vendors, guests, and internal teams, as well as the ability to work independently and collaboratively. Physical duties include walking properties and units, navigating stairs and uneven surfaces, and working indoors and outdoors in varied weather. Thrive describes its purpose as delivering results for clients, engaging associates, and elevating residents’ living experiences, guided by the values of doing the right thing, doing work to be proud of, and being a great place to work.

Requirements

• Demonstrated customer service and sales experience.
• Strong communication and relationship-building skills.
• Strong attention to detail and organization.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to learn and maintain knowledge of multiple communities.
• Ability to de-escalate conflict in a manner consistent with Thrive’s values.
• Ability to work independently and collaboratively.
• Ability and willingness to travel to assigned communities as needed.
• Must be available to be physically present at supported sites.
• Ability to stand, walk, crawl, bend, stoop, or sit as needed; the posting estimates 66%–100% of work time is spent on feet.
• Ability to work for prolonged periods at a desk using a computer and/or speaking on a phone and radio.
• Ability to walk properties and units, including climbing stairs and navigating uneven surfaces or construction zones.
• Ability to be onsite during normal business hours to greet guests, handle property operations, and provide tours.
• Ability to lift, move, push, or pull up to 150 lbs. occasionally, with frequent lifting, pushing, or pulling of 25–75 lbs.
• Ability to work indoors and outdoors in all weather conditions and commute to locations where needed.

Nice To Haves

• Experience in multifamily leasing, property management, sales, or customer service.
• Experience with Yardi, CRM, OnSite, or similar property management software.
• CALP designation.

Responsibilities

• Serve as a primary point of contact for prospect inquiries and questions.
• Maintain knowledge of assigned communities, including availability, amenities, pricing, and leasing options.
• Support lead-to-lease activity, including prospect follow-up, tours, applications, and other leasing-related needs.
• Contribute to established leasing goals, closing ratios, and other key performance indicators.
• Serve as a primary point of contact for resident inquiries, questions, and community-related needs.
• Build positive relationships and deliver a high level of care and customer service.
• Execute resident events and initiatives and recommend ways to improve resident satisfaction and engagement.
• Adhere to established budgets for resident events and functions.
• Travel to assigned communities to conduct tours, meet residents, and support operational needs.
• Inspect properties when onsite, report service needs, and inspect move-outs and vacancies as requested.
• Maintain positive relationships with residents, prospects, vendors, guests, and cross-functional teams.
• Perform additional duties as assigned based on business needs.

Benefits

• 34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
• Housing discount may be available.
• Employer-matched 401(k) retirement plan.
• Bonus potential.
• Eligibility for renewal commission.
• $0-premium medical, dental, and vision insurance effective the first of the month following the start date.
• Fully covered long-term disability insurance.
• Fully covered life insurance with supplemental life insurance options.
• 24/7 Everyday Assistance Program (EAP).
• Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
• Pet insurance discounts.
• Parking and transit commuter benefits.
• Annual professional development reimbursement.
• Training opportunities and career progression and growth plans.
• Company-wide parties and events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed