Resident Services Coordinator II

East Bay Asian Local Development Co•Oakland, CA

5d•$53,625 - $68,250•Onsite

About The Position

EBALDC is hiring a Resident Services Coordinator II to support residents at Clara E. Chan Lee (CECL), a new property serving seniors, individuals with special needs, and people experiencing homelessness. The role builds resident engagement, coordinates services, and supports a welcoming community in alignment with EBALDC’s mission to build healthy, vibrant, and safe neighborhoods where everyone has a home and belongs. Reporting to the Senior Resident Services Manager II, the coordinator works independently with residents as the on-site case management provider and collaborates with EBALDC departments, the external case management provider, the external Property Management team, and community partners. The position assesses resident needs and strengths; coordinates referrals, services, programs, and community resources; addresses safety, wellness, housing stability, and crisis concerns; and maintains timely documentation in Salesforce and other required systems. The coordinator plans and evaluates resident programs and community-building activities, coordinates food distributions and cross-departmental activities on the property’s paseo, develops work plans with measurable outcomes, and tracks participation and results. Success measures include delivering at least 90% of the Annual Service Plan’s services in the first 12 months, engaging at least 40% of households in the Annual Resident Survey, reaching 100% of residents identified as at risk of housing instability with targeted outreach and/or housing stability services, and engaging at least 50% of residents in services or programs within the first three months with participation increasing over the first year. This is a full-time, non-exempt position working 37.5 hours per week, primarily at the assigned property in Oakland, California. Travel among EBALDC properties, offices, and community partner locations may be required. Some evening or weekend work may be needed for resident meetings, events, urgent needs, and program activities. The anticipated annual salary range is $53,625–$68,250, depending on qualifications, experience, skills, and internal equity.

Requirements

Bachelor’s degree in social work, human services, community development, public health, education, or a related field, or an equivalent combination of relevant education and experience.
At least three years of progressively responsible experience in resident services, social services, community programs, affordable housing, public health, education, or a related setting.
Fluency in Cantonese, including speaking, reading, and writing.
Ability to independently coordinate services, manage resident-facing programming, build partnerships, and accurately document work.
Experience exercising sound judgment in sensitive resident situations and collaborating across departments or organizations.
Commitment to equitable, culturally responsive, trauma-informed, and strengths-based service delivery.
Knowledge of community resources, public benefits, housing stability supports, and relevant service systems, or ability to learn.
Ability to establish rapport and maintain appropriate professional boundaries with residents, partners, and colleagues.
Strong verbal and written communication skills.
Ability to protect confidential information and exercise discretion in sensitive situations.
Strong organizational skills and ability to manage competing priorities, meet deadlines, and follow through on commitments.
Working proficiency with Microsoft 365.
Ability to work independently and collaboratively as part of a multidisciplinary team.

Nice To Haves

Experience working with older adults, individuals with special needs, and/or people experiencing homelessness.
Experience working in affordable housing or a community-based service environment.
Experience with Salesforce or other database and case-management systems.

Responsibilities

Build trusting relationships with residents through outreach, individual meetings, community gatherings, and events.
Assess residents’ needs, strengths, interests, and barriers; provide information, referrals, service navigation, and follow-up.
Coordinate services and community resources for residents with moderately complex needs, working with the on-site external case management provider.
Identify and respond to resident safety, wellness, housing stability, and crisis concerns; make referrals and escalate situations when necessary.
Develop and implement resident engagement strategies that encourage participation, including reaching residents less responsive to traditional outreach.
Plan, coordinate, and evaluate programs, workshops, events, and community-building activities based on resident feedback, service data, and property needs.
Coordinate resident food distributions, including logistics, resident communications, and collaboration with internal departments and community partners.
Coordinate cross-departmental programming and community-building activities on the property’s paseo.
Develop annual or periodic resident services work plans with measurable priorities and outcomes.
Track participation, service outputs, and resident outcomes to improve programming and service delivery.
Develop and maintain relationships with community-based organizations, public agencies, schools, health and behavioral health providers, and other community partners.
Coordinate partner communication, service referrals, follow-up, and problem-solving.
Work with the external case management provider and external Property Management team to address resident needs and site priorities.
Collaborate with EBALDC departments on resident programming, food distributions, community events, and property activities.
Identify service gaps and recommend potential partnerships and community resources in coordination with department leadership.
Maintain accurate, timely records of outreach, services, referrals, activities, outcomes, and follow-up in Salesforce and other required systems.
Manage program resources responsibly and comply with contracts, funding requirements, policies, and professional standards.
Participate in team meetings, supervision, training, case consultations, and quality improvement activities.
Identify opportunities to improve site workflows, documentation, service delivery, and coordination between Resident Services and Property Management.