Resident Services Coordinator II - Tahanan

Mercy Housing•San Francisco, CA

56d•$32 - $35•Onsite

About The Position

The Resident Services Coordinator II leads on-site programs, tracks outcomes, and connects residents with resources that support stability and success. The role involves identifying barriers, creating pathways to services, and building partnerships with community organizations that provide programs, support, and visibility to the property. As an ambassador for Mercy Housing’s mission, the coordinator may also provide direct resident support when needed and collaborate with teammates to promote resident stability. This is an on-site position.

Requirements

High school diploma or equivalent.
Two years of experience in community development, social services, or a related field.
Ability to collaborate with others in a team environment while respecting differing perspectives and contributions.
Strong verbal, writing, and listening skills.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to maintain confidentiality and obtain appropriate releases of information as necessary.
Ability to work with people experiencing mental health, disability, substance abuse, legal, and financial issues.

Nice To Haves

Two years of experience working with individuals with mental health issues.
Two years of experience working with senior and developmentally disabled populations.
Bachelor’s degree in a related field.
Experience conducting community assessments, applying conflict management principles, and organizing community groups, events, or programs.
Experience supervising staff.

Responsibilities

Collect required data for designated program components and accurately and promptly record it in the Mercy Housing database.
Maintain reporting requirements set by funding and/or government agencies.
Regularly evaluate outcomes of programs and services as required.
Develop an understanding of residents through needs assessments, community meetings, and other activities to identify ways residents can contribute to their community and to guide them toward appropriate services and resources.
Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies to build professional capacity and strengthen working relationships.
Provide direct support to residents when needed and collaborate with teammates to promote resident stability.
Perform other duties as assigned.

Benefits

Early close Fridays, with three paid hours off each Friday.
Early close before a holiday, with three paid hours off.
Several healthcare plans, dental plans including orthodontia coverage and a free basic dental option, and vision coverage.
15 days of earned PTO in the first year, 12 company holidays, and two floating holidays.
Paid time off between Christmas Day and New Year's Day.
Paid time off to volunteer.
Paid parental and caregiver leave.
Employer-paid life insurance.
403(b) with employer match.
Access to a free Employee Assistance Plan.
Pet insurance options.