Resident Services Coordinator II - Burbank Boulevard Senior Housing
About The Position
The Resident Services Coordinator II will facilitate and implement core programs for senior residents. This role involves collecting and recording data to measure program outcomes, identifying community service needs of residents, and developing strategies to link residents with needed services, including assistance in overcoming various barriers. The position also focuses on building community partnerships to bring services and attention to the property, seeking volunteers, delivering direct services, and planning on-site community events. Candidates with lived experience are encouraged to apply. This is an on-site position.
Requirements
- High School Diploma or equivalent.
- Two (2) years of experience in community development, social services, or related field.
- Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
- Demonstrate a high level of verbal, writing, and listening skills.
- Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
- Maintain confidentiality and to obtain appropriate release of information as necessary.
- Able to work with people with mental health, disability, substance abuse, legal, and financial issues.
Nice To Haves
- Two (2) years experience working with individuals with mental health issues.
- Two (2) years working with senior and developmentally disabled populations.
- Bachelor’s Degree in a related field.
- Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
- Experience supervising staff.
Responsibilities
- Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
- Maintain all reporting requirements set by funding and/or government agencies.
- Evaluate outcomes of programs and services delivered on a regular basis as required.
- Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
- Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
Benefits
- Early close Fridays (3 paid hours each Friday)
- Early close prior to a holiday (3 paid hours)
- Paid Time off between Christmas and New Year's Holiday
- Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
- 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
- 403b + match
- Paid Volunteer Time
- Paid Parental Leave and Care Giver Leave
- Paid Life Insurance
- Free Employee Assistance Plan
- Free Basic Dental
- Pet Insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
