Leasing Manager

Quintasen Holdings, LLC•Greenville, SC

10d•Onsite

About The Position

The Resident Services Associate assists the Portfolio Manager in effectively managing the assigned community and, in the Portfolio Manager’s absence, assumes responsibilities for achieving the company’s property objectives. This is a full-time, in-person position based at the Greenville HUB in Greenville, South Carolina. The role has no direct reports unless the Portfolio Manager is absent. The associate supports community budgeting and leasing, collects and deposits rental income, maintains accurate resident account records, prepares and reviews reports, and helps address resident needs. The position also involves leasing and move-ins, compliance with screening and local legal-notice requirements, accounting close tasks, follow-up with prospects and residents, and support for evictions and vacant-home readiness inspections.

Requirements

High school diploma.
At least 2 years of apartment-related experience as a leasing consultant or Assistant Community Manager.
Sales experience, preferably in the apartment industry.
Customer service experience.

Nice To Haves

Accounting experience is desired but not required.

Responsibilities

Assist in achieving the community’s annual budget plan.
Assist with leasing and show, lease, and move in prospective residents.
Collect and deposit rental income in a timely manner, including reviewing delinquency reports and communicating directly with residents to collect amounts due.
Maintain accurate account records and transactions in Yardi, including NSF charges, rent allowances, concessions, rent increases, and approved debits and credits.
Assist in ensuring customer complaints are handled promptly and appropriately; resolve complaints and refer relevant issues to the Portfolio Manager.
Follow established standards for screening residency applicants.
Participate in planned resident activities.
Complete accounting pre-close and month-end functions and generate and review related reports.
Prepare weekly leasing reports and other accurate reports as required.
Understand applicable local laws and prepare and deliver legal and formal notices in accordance with state law and company standards, including late and lease-violation notices.
Maintain knowledge of the surrounding market, competitors, and emerging trends.
Prepare and review lease paperwork with new and renewing residents.
Prepare write-offs under the Portfolio Manager’s supervision and with approval.
Monitor and follow up on resident payment plans and activities involving third-party collection agencies, maintaining accurate information in accordance with company standards.
Initiate evictions by preparing and forwarding the appropriate paperwork, and ensure evictions and other legal proceedings are followed through to completion.
Complete timely follow-ups with prospects in accordance with company policy.
Assist with inspecting vacant homes for readiness.
Perform other tasks assigned by the Portfolio Manager and uphold company policies and values.
In the Portfolio Manager’s absence, assume responsibilities associated with accomplishing property objectives.