Resident Service Representative

Ecolab•Phoenix, AZ

8d•Onsite

About The Position

Ecolab’s Nalco Water team is seeking a Field Technician in Phoenix, Arizona, to monitor and maintain air and water quality systems. The role provides hands-on, autonomous service and problem-solving support to customers, with the goal of delivering high customer satisfaction and helping customers meet sustainability goals while protecting their systems and equipment. The position involves operating and monitoring facility processes, testing samples, analyzing and recording results, performing chemistry and application quality tests, maintaining product inventories, and providing technical support. It also includes troubleshooting systems, using a Fluke meter to check sensitivity, and operating a test stand to verify air and fluid leaks. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., in Phoenix, Arizona. Compensation is listed as $28 per hour; the posting also gives an annual compensation range of $42,000–$63,000, with a midpoint of $52,500. The role requires physical work, including lifting up to 50 pounds and working in varied indoor and outdoor conditions, including confined spaces, damp or dusty areas, and extreme temperatures. Respirator use may be required under certain conditions.

Requirements

High school diploma, GED, or equivalent.
Experience working with Microsoft Office Suite.
Ability to lift, push, pull, and carry up to 50 pounds chest high.
Ability to wear and use a respirator under certain conditions.
Ability to work in varied conditions, including confined spaces, damp or dusty areas, and extreme temperatures, and to perform tasks involving stooping, kneeling, crouching, reaching, balancing, walking, standing, and climbing.
Ability to work indoors and outdoors in all seasons and weather conditions.

Nice To Haves

Experience working independently in an industrial setting.
Mechanical aptitude.
Previous experience in industrial wastewater treatment or maintenance.
Mechanical problem-solving experience, such as plumbing, electrical, HVAC, or other mechanical experience.
Strong customer service skills and the ability to interface positively and professionally with customers.
Ability to analyze readings and enter data logically into a spreadsheet.
Verbal and written communication skills.
Previous experience explaining results of data gathering.

Responsibilities

Operate, monitor, and troubleshoot facility processes in accordance with established procedures.
Test laboratory samples, analyze results, and record data in accordance with company and regulatory requirements.
Perform daily process application quality analysis using small, intricate parts.
Provide routine and special application service support to customers.
Execute required chemistry tests.
Log and report data.
Maintain product inventories.
Provide technical support to customers.
Troubleshoot and maintain systems as needed.
Use a Fluke meter to check sensitivity.
Operate a test stand to verify air and fluid leaks.
Explain results of data gathering to customers.

Benefits

Medical, dental, and vision insurance.
Matching 401(k).
Company-paid pension.
Stock purchase plan.
Paid parental leave.
Discounted childcare resources and caregiver services.
Life insurance, accident insurance, critical illness insurance, and hospital indemnity insurance.
Auto, home, and pet insurance; identity theft protection.
Short-term and long-term disability.
Retirement health care benefits.
Short-term incentives.
12 days of vacation and holidays.
Adoption assistance.
Group legal services.
Employee assistance program.
Employee discount program.
Education assistance program.
On-site childcare and fitness facilities may be available at select locations.