Field Service Representative (Resident)

Water Technologies•Middletown, PA

About The Position

The Resident Field Service Representative at Veolia Water Technologies & Solutions provides operations and maintenance expertise for water treatment systems across multiple industries. The role helps ensure optimal performance of technologies including media filtration, softening, and reverse osmosis by troubleshooting, maintaining equipment, and conducting analytical testing to meet customer needs and contract specifications. The representative performs mechanical, electrical, and controls maintenance and troubleshooting; supports customer operations teams; maintains spare-parts and chemical inventories; documents completed work; and verifies contract compliance with volume and quality specifications. The position also includes equipment diagnostics, repair, calibration, performance testing, customer support, and related service activities. Work schedules may fluctuate according to customer and business needs. The role requires working independently or with project teams, strong technical and customer-service skills, and the ability to work in industrial settings, often outdoors. The representative must follow safety and environmental policies and may work around machinery, electrical equipment, chemicals, heights, confined spaces, and hard-to-reach instruments at customer sites.

Requirements

High school diploma, GED, homeschool certification, or international equivalent.
At least 2 years of experience in service or maintenance, or equivalent experience in an industrial environment.
Valid driver's license.
General knowledge of electrical equipment, water chemistry, and safety.
Strong technical and mathematical skills.
Problem-solving ability and strong customer-service skills.
Computer proficiency, including word processing and spreadsheets, and basic database knowledge.
Ability to work independently and remotely with project teams.
Ability to learn applicable company procedures within a reasonable time after starting employment.
Strong verbal and written communication skills.
Self-motivation and ability to complete projects with minimal oversight while meeting deadlines and commitments.
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, and to handle chemically aggressive fluids such as acids and bases.
Sufficient vision, manual dexterity, and coordination to service instruments and handle electrical equipment.
Ability to reach with hands and arms below and above shoulder height; regularly stand, sit, stoop, kneel, crouch, or crawl; and lift or move up to 50 pounds.
Ability to work around machinery, electrical equipment, chemicals, unprotected heights, and confined or cramped spaces, including using a ladder to access difficult-to-reach instruments.

Nice To Haves

Bachelor's or associate degree in science or engineering (STEM), or a technical certificate in instrumentation.

Responsibilities

Perform mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
Consult with customer management and operations teams.
Maintain inventories of spare parts and adequate supplies of chemicals and replacement parts.
Create and maintain site paperwork and provide customers with detailed technical summaries of work performed.
Ensure compliance with contract volume and quality specifications.
Conduct analytical tests, including turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific testing.
Provide service activities including parts refurbishment, maintenance, calibration, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support.
Work schedules that fluctuate based on customer and business needs and demands.
Perform diagnostic testing, repairs, and instrument testing and calibration routines, and complete required paperwork.
Collect payment information and generate shipping and billing paperwork.
Provide equipment support and general hardware and software support.
Comply with job-site safety requirements and Veolia Environmental, Health and Safety policies, including requirements for an assigned company vehicle if applicable.
Perform other duties as assigned.