Field Service Representative (Resident)

Water Technologies•Harrisburg, PA

About The Position

The Resident Field Service Representative at Veolia Water Technologies & Solutions provides operations and maintenance expertise for water treatment systems across various industries. The role supports the performance of technologies including media filtration, softening, and reverse osmosis by troubleshooting equipment, conducting maintenance, and performing analytical testing to meet customer needs and contract specifications. The representative works independently and with project teams, consults with customer management and operations teams, maintains site inventory and documentation, and provides technical summaries of work. The role involves hands-on mechanical, electrical, controls, and instrumentation work in industrial settings, often outdoors and at customer sites. Schedules may fluctuate based on customer and business needs. The position requires compliance with safety and environmental policies, including safe operation and maintenance of an assigned company vehicle when applicable. The work may involve machinery, electrical equipment, chemicals, unprotected heights, confined or cramped spaces, and the use of ladders and tools.

Requirements

High school diploma, GED, homeschool certification, or international equivalent.
At least 2 years of experience in service or maintenance, or equivalent experience in an industrial environment.
Valid driver's license.
General knowledge of electrical equipment, water chemistry, and safety.
Strong technical and mathematical skills.
Problem-solving ability.
Strong customer service skills.
Proficient computer skills, including word processing and spreadsheets, and basic database knowledge.
Strong verbal and written communication skills.
Ability to work independently and remotely with project teams.
Ability to learn applicable company procedures within a reasonable time after starting employment.
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, and to handle chemically aggressive fluids such as acids and bases.
Self-motivation and ability to drive projects to completion with minimal oversight while meeting deadlines and commitments.
Sufficient vision, manual dexterity, and coordination to service instruments and handle electrical equipment.
Ability to reach with hands and arms below and above shoulder height, and regularly stand, sit, stoop, kneel, crouch, or crawl.
Ability to lift and/or move up to 50 pounds.
Ability to work around machines, electrical equipment, chemicals, unprotected heights, and in close or cramped spaces, including customer sites where ladders may be needed to access instruments.

Nice To Haves

Bachelor's or associate's degree in science or engineering (STEM).
Technical certificate in instrumentation.

Responsibilities

Perform mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
Consult with customer management and operations teams.
Maintain inventory of spare parts and adequate supplies of chemicals and replacement parts.
Create and maintain site paperwork and provide customers with detailed technical summaries of work performed.
Ensure contract compliance with volume and quality specifications.
Conduct analytical testing, including turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific tests.
Assist with service activities including parts refurbishment, maintenance, equipment calibration, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support.
Work schedules that fluctuate according to customer and business needs.
Perform diagnostics testing, repairs, and test and calibration routines on instruments, and complete required paperwork.
Collect payment information and generate shipping and billing paperwork.
Provide equipment support and general hardware and software support.
Comply with job safety requirements and Veolia Environmental, Health and Safety policies, including safe operation and maintenance of an assigned company vehicle when applicable.
Perform other duties as assigned.