Field Service Representative (Resident)

Water Technologies•Lancaster, PA

1d•Onsite

About The Position

The Resident Field Service Representative at Veolia Water Technologies & Solutions provides operations and maintenance expertise for water treatment systems in a range of industries. The role helps ensure optimal operation of systems and technologies such as media filtration, softening, and reverse osmosis through troubleshooting, maintenance, and analytical testing that meet customer needs and contract specifications. The work involves independent and team-based service at customer sites, often in industrial and largely outdoor settings. The representative works with customer management and operations teams, provides technical summaries and customer support, maintains site documentation and inventory, and follows safety and environmental policies. Work schedules may fluctuate according to customer and business needs.

Requirements

High school diploma, GED, homeschool certification, or international equivalent.
At least 2 years of experience in service or maintenance, or equivalent experience in an industrial environment.
Valid driver's license.
General knowledge of electrical equipment, water chemistry, and safety.
Strong technical, mathematical, problem-solving, and customer service skills.
Proficiency with computers, including word processing and spreadsheets, and basic database knowledge.
Strong verbal and written communication skills.
Ability to work independently and remotely with project teams.
Ability to learn applicable company procedures within a reasonable time after starting employment.
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, and to handle chemically aggressive fluids such as acids and bases.
Ability to complete hands-on analytical, mechanical, and electrical work and troubleshooting.
Self-motivation and the ability to drive projects to completion with minimal oversight, solve problems, and meet deadlines and commitments.
Sufficient vision, manual dexterity, and coordination to service instruments and handle electrical equipment.
Ability to reach with hands and arms below and above shoulder height; regularly stand, sit, stoop, kneel, crouch, or crawl; and lift or move up to 50 pounds.
Ability to work around machines, electrical equipment, chemicals, unprotected heights, and confined or cramped spaces, and to use a ladder to reach difficult-to-access instruments.

Nice To Haves

Bachelor's or associate's degree in science or engineering (STEM), or a technical certificate in instrumentation.

Responsibilities

Perform preventive maintenance and troubleshooting on mechanical, electrical, and controls equipment, including valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
Consult with customer management and operations teams.
Maintain spare-parts inventory and adequate supplies of chemicals and replacement parts.
Create and maintain site paperwork and provide customers with detailed technical summaries of work performed.
Ensure contract compliance with volume and quality specifications.
Perform analytical testing, including turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific tests.
Assist with service activities such as parts refurbishment, maintenance, calibration, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support.
Work schedules that fluctuate based on customer and business needs.
Perform diagnostic testing, repairs, testing, and calibration routines on instruments, and complete required paperwork.
Collect payment information and generate shipping and billing paperwork.
Provide equipment support and general hardware and software support.
Comply with job safety requirements and Veolia Environmental, Health and Safety policies, including requirements for operating and maintaining an assigned company vehicle, if applicable.
Perform other duties as assigned.