Field Service Representative (Resident)

Veolia Environnement SA•Londonderry Township, PA

About The Position

The Resident Field Service Representative at Veolia Water Technologies & Solutions provides operations and maintenance expertise for water treatment systems across various industries. The role supports the optimal performance of technologies such as media filtration, softening, and reverse osmosis through troubleshooting, maintenance, analytical testing, and work performed to meet customer needs and contract specifications. The position involves mechanical, electrical, and controls maintenance; communication with customer management and operations teams; inventory and chemical supply management; site documentation; and testing of water quality and equipment. The representative also supports repairs, calibration, performance testing, project execution, customer support, and related administrative tasks. Work takes place in industrial, largely outdoor settings and at customer sites, with schedules that may fluctuate according to customer and business needs.

Requirements

High School Diploma, GED, Homeschool Certification, or international equivalent.
At least 2 years of service or maintenance experience, or equivalent experience in an industrial environment.
Valid driver's license.
General knowledge of electrical equipment, water chemistry, and safety.
Strong technical, mathematical, customer service, and problem-solving skills.
Computer proficiency, including word processing, spreadsheets, and basic database knowledge.
Strong verbal and written communication skills.
Ability to work independently and remotely with project teams.
Ability to learn applicable company procedures within a reasonable time after starting employment.
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, and to handle chemically aggressive fluids such as acids and bases.
Sufficient vision, manual dexterity, and coordination to service instruments and handle electrical equipment.
Ability to reach with hands and arms below and above shoulder height; regularly stand, sit, stoop, kneel, crouch, or crawl; and lift or move up to 50 pounds.
Ability to work around machinery, electrical equipment, chemicals, unprotected heights, and in close or cramped spaces, including using a ladder to access difficult-to-reach instruments.

Nice To Haves

Bachelor's or Associate's degree in Science or Engineering (STEM), or a technical certificate in Instrumentation.

Responsibilities

Perform mechanical, electrical, and controls preventive maintenance and troubleshooting on equipment including valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
Consult with customer management and operations teams.
Maintain inventory of spare parts and adequate supplies of chemicals and replacement parts.
Create and maintain site paperwork and provide customers with detailed technical summaries of work performed.
Ensure contract compliance with volume and quality specifications.
Perform analytical testing, including turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific tests.
Support service activities such as parts refurbishment, maintenance, equipment calibration, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support.
Work schedules that fluctuate based on customer and business needs or demands.
Perform diagnostic testing, repairs, and instrument testing and calibration routines, and complete required paperwork.
Collect payment information and generate shipping and billing paperwork.
Provide equipment support and general hardware and software support.
Comply with job-site safety requirements and Veolia Environmental, Health and Safety policies, including requirements for operating and maintaining an assigned company vehicle, if applicable.
Perform other duties as assigned.