Field Service Representative (Resident)

Veolia Environnement SA•Upper Salford Township, PA

About The Position

The Resident Field Service Representative at Veolia Water Technologies & Solutions provides operations and maintenance expertise for water treatment systems across various industries. The role supports the performance of technologies including media filtration, softening, and reverse osmosis by troubleshooting equipment, carrying out maintenance, and performing analytical testing to meet customer needs and contract specifications. The position calls for a safety- and environmental-stewardship mindset, attention to detail, and the ability to work independently or collaboratively in industrial settings that are largely outdoors. The representative performs mechanical, electrical, and controls maintenance and troubleshooting; conducts diagnostics, repairs, testing, and calibration; and completes related paperwork. The role also involves maintaining spare-parts and chemical inventories, communicating with customer management and operations teams, providing technical summaries, supporting equipment and hardware/software, and helping ensure contract compliance. Work schedules may fluctuate according to customer and business needs. The position involves work at customer sites around machinery, electrical equipment, chemicals, heights, and confined or difficult-to-reach spaces, with physical demands including lifting up to 50 pounds.

Requirements

High school diploma, GED, homeschool certification, or international equivalent.
At least 2 years of experience in service or maintenance, or equivalent experience in an industrial environment.
Valid driver's license.
General knowledge of electrical equipment, water chemistry, and safety.
Strong technical and mathematical skills, problem-solving abilities, and customer service skills.
Proficient computer skills, including word processing and spreadsheets, with basic database knowledge.
Strong verbal and written communication skills.
Ability to work independently and remotely with project teams.
Ability to learn applicable company procedures within a reasonable time after starting employment.
Self-motivation and ability to drive projects to completion with minimal oversight while meeting deadlines and commitments.
Ability to use ordinary and calibrated hand tools, analytical instruments, and chemically aggressive fluids such as acids and bases.
Sufficient vision, manual dexterity, and coordination to service instruments and handle electrical equipment.
Ability to reach with hands and arms below and above shoulder height; regularly stand, sit, stoop, kneel, crouch, or crawl; and lift or move up to 50 pounds.
Ability to work around machines, electrical equipment, chemicals, unprotected heights, and in close, cramped, or small spaces, including using a ladder to reach difficult-to-access instruments.

Nice To Haves

Bachelor's or associate's degree in science or engineering (STEM), or a technical certificate in instrumentation.

Responsibilities

Perform preventative maintenance and troubleshooting on mechanical, electrical, and controls equipment, including valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
Consult with customer management and operations teams.
Maintain inventories of spare parts, chemicals, and replacement parts.
Create and maintain site paperwork and provide customers with detailed technical summaries of work performed.
Ensure compliance with contract volume and quality specifications.
Perform analytical testing, including turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific tests.
Provide service activities including parts refurbishment, maintenance, equipment calibration, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support.
Work schedules that fluctuate based on customer and business needs and demands.
Perform diagnostic testing, repairs, instrument testing, and calibration routines, and complete required paperwork.
Collect payment information and prepare shipping and billing paperwork.
Provide equipment, hardware, and software support.
Follow job safety requirements, operate and maintain an assigned company vehicle if applicable, and comply with Veolia Environmental, Health and Safety policies.
Perform other duties as assigned.