Resident Service Coordinator (PT), Longfellow Senior Housing

VESTA MANAGEMENT CORPORATION•Cleveland, OH

54d•$25 - $28•Onsite

About The Position

Longfellow Senior Housing, a Vesta community in Cleveland, OH, is seeking to hire a part-time Resident Services Coordinator (RSC) to assist and empower residents through education, vocation, and other opportunities for self-improvement. The RSC will assess residents’ individual needs for social service intervention, coordinate services with third-party social service providers, establish strong community relationships, and create and sustain partnerships with community-based social service providers and other community stakeholders. This role involves developing strategic partnerships for on-site or off-site programs in areas such as education, youth development, health, workforce development, financial stability, and asset building. The RSC will provide non-clinical case management, referral services, and build relationships with residents to connect them with local resources. Responsibilities include conducting new resident orientations, consistent outreach and communication, maintaining accurate documentation, coordinating resources for critical issues like housekeeping and money management, and managing administrative tasks for contracts and Memorandums of Understanding. The role also involves developing and maintaining linkages with area resources for social and recreational needs.

Requirements

Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to: residents, senior staff, volunteers, interns, and community partners.
Experience working with seniors and disabled individuals to support their aspirations.
Related human services/social services experience possessing knowledge of the aging services network, aging processes, and eldercare serves deliver system.
Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
Excellent communication, organization and writing skills.
Ability to work some weekends and evenings is required.
Bilingual in English and Spanish (verbal & written communication skills) strongly preferred.
Bachelor’s degree with a focus on social work, human services, public health, or psychology, developmental disabilities, community development, or a related field strongly preferred.
2+ years of overall professional experience working with families in housing or human services agencies preferred.
Knowledge of child development and/or experience working with youth
Experience overseeing and managing grants a plus.
Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
Previous experience in property management, and knowledge of HUD regulation a plus.
Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds are preferred.
Experience working with partners and site team members to implement programs and initiatives.
Background check and drug screening required.
Valid Driver's License and clean driving record required.

Nice To Haves

Bilingual in English and Spanish (verbal & written communication skills)
Bachelor’s degree with a focus on social work, human services, public health, or psychology, developmental disabilities, community development, or a related field
2+ years of overall professional experience working with families in housing or human services agencies
Knowledge of child development and/or experience working with youth
Experience overseeing and managing grants
Previous experience in property management, and knowledge of HUD regulation
Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds
Experience working with partners and site team members to implement programs and initiatives.

Responsibilities

Assess residents’ individual needs for social service intervention.
Coordinate services with third-party (non-profit) social service providers.
Establish strong community relationships to help residents identify and manage their social service needs.
Create and sustain partnerships with community-based social service providers and other community stakeholders.
Develop strategic partnerships with local service providers to bring on-site programs or provide referrals to off-site programs and services.
Provide non-clinical case management and referral services to all residents.
Secure the full range of social services that individual residents need.
Initiate strategic relationships with other local service providers and stakeholders.
Work with Property Management staff, family/child/eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while keeping information confidential.
Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
Conduct welcome orientation for new residents.
Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and home visits.
Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions, and outcomes through services software.
Align initiatives with Vesta’s resident services program’s outcomes, mission, and goals.
Participate in and coordinate resources around critical issues such as housekeeping and money management for late rent payers.
Manage administrative tasks required for securing and executing contracts or Memorandum of Understanding with providers and partners.
Develop and maintain linkages with area resources, including 3rd party providers, regarding information and services available to address the social and recreational needs of the community and individual resident needs.
Perform other duties as assigned.