Resident Service Coordinator (PT), Cedar Court Senior Housing

VESTA MANAGEMENT CORPORATION•Norwalk, CT

5h•$27 - $30•Onsite

About The Position

Vesta is hiring a part-time Resident Services Coordinator for Cedar Court Senior Housing, a Vesta community in Norwalk, Connecticut. The role assists and empowers residents through education, vocation, and other opportunities for self-improvement. The Coordinator assesses residents’ needs for social-service intervention, coordinates services with nonprofit providers, and builds community relationships and partnerships to help residents identify and manage their needs. The Coordinator develops partnerships with local service providers to arrange on-site programs or off-site referrals in areas including education, youth development, health, workforce development, financial stability, and asset building. The role provides non-clinical case management and referrals, connects residents with resources, conducts welcome orientations, and maintains regular outreach and communication. It also involves accurate service documentation, coordination around critical issues such as housekeeping and money management for late rent payers, and administrative work related to provider contracts and memoranda of understanding. The position collaborates with property management staff and service professionals while maintaining confidentiality, and performs other duties as assigned.

Requirements

Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
Background check and drug screening required.
Valid driver’s license and clean driving record required.

Nice To Haves

Bilingual English and Spanish verbal and written communication skills are strongly preferred.
A bachelor’s degree focused on social work, human services, public health, psychology, developmental disabilities, community development, or a related field is strongly preferred.
Two or more years of overall professional experience working with families in housing or human-services agencies is preferred.
Knowledge of child development and/or experience working with youth.
Experience overseeing and managing grants is a plus.
Previous property-management experience and knowledge of HUD regulations are a plus.
Experience engaging, communicating, and collaborating with residents from diverse socioeconomic and cultural backgrounds is preferred.
Experience working with partners and site-team members to implement programs and initiatives.

Responsibilities

Assess residents’ individual needs for social-service intervention, including referrals from property management and resident self-referrals.
Coordinate services with third-party nonprofit social-service providers and develop community relationships to help residents identify and manage their needs.
Develop strategic partnerships with local providers to offer on-site programs or referrals to off-site services in education, youth development, health, workforce development, financial stability, and asset building.
Provide non-clinical case management and referral services to residents, including securing needed social services.
Initiate and maintain relationships with local service providers and community stakeholders.
Collaborate with property management staff, family, child and eldercare service providers, behavioral and mental health care providers, and medical professionals to resolve issues while protecting confidentiality.
Build relationships with residents to understand their needs and aspirations and connect them with local resources and opportunities.
Conduct welcome orientations for new residents.
Communicate and conduct outreach to residents through newsletters, flyers, telephone calls, and home visits.
Maintain accurate and timely service-software documentation of resident demographics, issues, requests, statistics, incidents, interactions, and outcomes, aligning initiatives with Vesta’s resident-services program outcomes, mission, and goals.
Coordinate resources around critical issues, including housekeeping and money management for residents with late rent payments.
Manage administrative tasks needed to secure and execute provider and partner contracts or memoranda of understanding.
Maintain connections with area resources and third-party providers regarding services and information for community and individual social and recreational needs.
Perform other duties as assigned.