Resident Service Coordinator
About The Position
The Resident Service Coordinator enhances residents’ quality of life at a large affordable housing community by connecting them to essential services and fostering a supportive community. The role supports residents in maintaining independence, improving health outcomes, and accessing resources. The coordinator works with residents and their families, property management, and external service providers to deliver effective support and promote resident engagement. The anticipated pay range is $23.00–$25.00 per hour. The position is non-exempt and eligible for overtime pay, and may be eligible for an annual performance bonus. The posting also describes a comprehensive benefits package, including health insurance, retirement plans, and paid time off; actual compensation may vary based on qualifications, location, and responsibilities.
Requirements
- At least 2 years of experience in resident or social service programs; affordable housing experience is preferred.
- Strong knowledge of local community resources and federal and state programs.
- Excellent interpersonal, organizational, and problem-solving skills.
- Proficiency in Microsoft Office and web-based reporting systems.
- Ability to maintain confidentiality and handle sensitive issues professionally.
- Passion for social action, quality service delivery, and preservation of affordable housing.
- Demonstrated accountability and reliability, including ownership of projects and outcomes, attention to detail, resilience, proactive problem-solving, and commitment to learning and development.
- Ability to foster collaboration and a resident-centered environment through empathy, respect, and cross-functional collaboration.
Nice To Haves
- Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field; relevant work experience may substitute.
- Experience in affordable housing.
Responsibilities
- Provide individualized assistance by identifying and connecting residents to appropriate services.
- Educate residents and their families about community services, eligibility criteria, and application processes, with emphasis on wellness, lease compliance, and tenant rights.
- Organize and promote activities that encourage resident engagement, social interaction, and supportive connections among neighbors.
- Liaise between residents, property management, and external service providers to support timely and effective service delivery.
- Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
- Advocate for residents by facilitating access to resources, negotiating with service providers, and addressing barriers to service delivery.
- Collaborate with property management to plan and distribute monthly event calendars.
- Develop volunteer programs to enhance service delivery and resident involvement.
Benefits
- Annual performance bonus
- Paid time off (19+ days)
- Medical, vision, and dental options
- Life insurance
- Employee Assistance Program
- 401(k)
- Flexible spending account (FSA)
- Health savings account (HSA)
- Employer-paid life and AD&D insurance
- Paid leave and disability programs
- Mental health resources, including counseling
- Fertility benefits, including surrogacy and adoption assistance
- Paid time off to volunteer
- Charitable donation matching
- Learning and training programs
- Tuition and certification reimbursement
- Internal advancement opportunities
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off
