Resident Service Coordinator

CCSWW • Tumwater, WA

81d • $25 - $26 • Onsite

About The Position

Catholic Housing Services (CHS) is dedicated to ensuring everyone has a safe, affordable home. CHS develops, owns, and manages affordable housing programs for low-income families and individuals, currently comprising 2,100 units across 50 buildings in Western Washington. They offer supportive services for individuals experiencing homelessness, low-income seniors, farm worker families, and those with special physical and mental needs.

Tumwater Apartments, a CHS housing program, is a HUD 202 property with 50 units serving elderly or disabled residents. Located in Tumwater, WA, this property offers convenient access to major hospitals and public transportation. Residents can enjoy a community room with a kitchen, as well as a library, TV, books, and puzzles.

The Resident Services Coordinator (RSC) is an integral part of the on-site team, reporting to an off-site supervisor. The RSC's primary responsibilities include fostering a sense of community within the building, providing information and referrals, and collaborating with external service providers. The goal is to assist residents and community members in accessing services that promote independence, self-sufficiency, and overall life satisfaction. A key duty is connecting residents to social services and programs focused on housing success, general wellness, crisis intervention, employment, education, and health and safety.

To ensure resident well-being and property sustainability, housing management and services staff work collaboratively. This position requires close and frequent communication with Building Management staff, including the Program Director and Facilities staff.

Requirements

• 2 years’ experience working with seniors and/or people with special needs OR BA or BSW in social service field.
• Ability to work independently without direct on-site supervision.
• Basic computer skills with ability to maintain client records, produce community resource information flyers, and informational materials.
• Good oral and written communication skills.
• Possession of problem-solving abilities, knowledge of crisis prevention planning and crisis intervention techniques.
• Well-organized, flexible, creative, able to conduct self in a professional manner.
• Ability to work within the mission, goals and objectives of the Catholic Housing Services and Catholic Community Services.

Nice To Haves

• Demonstrated experienced in working with elderly people who may have multiple health, safety and psychosocial issues.
• Experience in assisting people in accessing community agencies and resources, linking with services and working with and understanding of culturally diverse groups.
• Knowledge of resources in communities in which property is located.

Responsibilities

• Provide outreach and engagement services to the residents, assists residents in identifying the services and benefits needed to maintain independence, self-sufficiency and wellbeing.
• Work closely with on-site manager to identify and monitor residents who need supportive services and work together to identify lease and house rules violations and collaborate on strategies to address these violations. Attend unit inspections as a tool to gain insight on resident’s needs.
• Assist residents in making applications for needed resources, including income, health care, employment, adult day health, transportation and other support services.
• Develop ongoing relationships with community resources such as health clinics, assessment/case management, counseling programs, adult day centers, legal services, recovery programs, ESL classes and other community resources needed by residents.
• Educate residents on service availability, application procedures both individually and as a group.
• Provide linkage to community resources for those residents that need assistance in accessing services. Act as an advocate for residents on a continuing basis to ensure consistent service from these agencies and systems. Monitor effectiveness of response and resident satisfaction with resources.
• Help residents build informal support networks with other residents, family and friends. Partner with on-site manager to plan and supervise community-building activities, such as meals, outings, holiday celebrations and community events.
• Set up volunteer support programs with organizations in the community, as appropriate.
• Create and/or maintain directory of local providers for use by both staff and residents, as needed.
• As appropriate and necessary, monitor services provided for residents by outside agencies and coordinate/collaborate with those providers.
• Assist in coordinating hospital discharge planning and move-out planning when residents plan to move out from their residence; and as necessary, work with on-site manager on eviction proceedings and prevention.
• Produce monthly informational newsletter and activities calendar for residents.
• In conjunction with supervisor and on-site manager, decide how best to spend annual budget for tenant support.
• Organize and facilitate resident meetings. Problem solve with residents when appropriate. Provide professional communication and leadership in a variety of meeting/presentation settings that support open, honest communication and inclusion of diversity.
• Solicit in-kind donations as needed.
• Work closely with on-site Management in welcoming new residents (and establish contact with existing residents) and explain to them the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources.
• Serve as resident advocate in terms of policy development and administration, interaction with staff members, negotiating solutions to problems, and within the greater community.
• Ensure minimum training hours are met each year according to HUD contract.
• In all of the above responsibilities, maintain case notes (i.e., a record of the resident contract, referrals and time spent) in the online services software.
• Observe/follow guidelines on confidentiality rights of residents and respect their privacy.
• Maintain accurate record of hours worked and turn in timesheets and mileage reimbursement on schedule.
• Attend trainings required of employees and supervisory meetings as scheduled; participate as team member in staff meetings and division meetings as required.
• Be familiar with landlord/tenant law and the actions that are permissible for landlords and the responsibilities of residents.
• Maintain cooperative relationships with residents/businesses in surrounding neighborhood.
• Uphold and model the service mission of Catholic Housing Services in all aspects of work life. Represent CHS at appropriate trainings, community, and provider forums as appropriate.
• Contribute to and support a positive, team-oriented work environment.
• Perform other job-related duties as assigned.

Benefits

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level