RESIDENT SERVICE COORDINATOR
Gene B. Glick Company, Inc.•Indianapolis, IN
About The Position
The Resident Service Coordinator (RSC) supports a diverse group of residents living in affordable housing communities. The role calls for a motivated, resourceful person who is sensitive to resident needs, skilled at coordinating services, effective as part of a team, and able to take initiative while working relatively independently. The coordinator supports resident stability through case management, referrals, resident programming and engagement, community partnerships, and administrative work.
Requirements
- Bachelor’s degree in Social Work, Gerontology, Psychology, or Counseling, or an equivalent combination of education, training, and experience.
- 2–3 years of progressively responsible experience in social service delivery.
- Experience with PC-based word processing and spreadsheet software.
- Demonstrated ability to advocate, organize, problem-solve, and achieve results for the populations served.
- Ability to work a varied schedule, including evenings and weekends.
- Must have and maintain a valid driver’s license in the state of residence.
- Ability to communicate effectively verbally and in writing.
- Ability to read and comprehend English.
Nice To Haves
- Fluency in Spanish.
Responsibilities
- Complete resident intake and annual assessments; evaluate health, psychological, and social needs; develop individualized service case plans; provide referrals; and periodically reassess residents when services are unavailable through the general community.
- Maintain accurate records of resident interactions, goals, desired outcomes, and individual or family achievements.
- Follow up on resident lease violation notices and work proactively to reduce notices that lead to evictions.
- Coordinate with the property manager, regional manager, resident success manager, and other team members to ensure services align with the resident services plan and service standards focused on resident stability.
- Facilitate and implement core programs assigned by the program model and site-specific resident services plan.
- Oversee ongoing resident engagement activities that build relationships, identify resident needs, foster community, and encourage participation in activities and services.
- Oversee regular onsite programs that provide measurable activities addressing targeted resident needs and improving quality of life.
- Develop relationships with community-based organizations and providers for referrals and onsite services; connect residents with needed services, resources, and supports; and provide direct services when external services are unavailable.
- Collect and record data to measure resident and program outcomes.
- Establish and maintain community partnerships supporting food access, rental and utility assistance, and eviction prevention.
- Manage tenant relations and training expenses to ensure they are reasonable, allowable, and spent in a timely manner.
- Complete, review, and submit reports on time and as requested.
- Create a monthly calendar of events and community newsletter.
- Meet regularly with the onsite property manager and attend regularly offered training.
