Resident Service Coordinator

NHE, Inc.•Knoxville, TN

1d•Onsite

About The Position

Resident Service Coordinators educate, support, and connect residents in Affordable/HUD-subsidized housing with resources and services that promote independent living and successful aging in place. They empower residents to exercise their right to self-determination while providing quality referrals to federal, state, and community-based programs. Serving as a liaison between residents, service providers, and the community, Resident Service Coordinators conduct non-clinical assessments, identify wellness and social service needs, coordinate appropriate services, and monitor outcomes through ongoing follow-up. Success in this role requires strong customer service, communication, relationship-building, critical thinking, and independent decision-making skills.

Requirements

Bachelor's degree in social service related field (or meet HUD required work experience)
Knowledge of and training in elderly and disability services
Knowledge of referral processes
Demonstrated working knowledge of local services for the elderly and people with disabilities
Two or three years of social service delivery experience
Strong reading, writing, and verbal communication skills, with the ability to interpret manuals and procedures, prepare routine reports, and present information effectively.
Proficient in basic math and algebra, following written or verbal instructions, and resolving practical problems involving multiple variables in structured environments.
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and residents.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Critical decision making and application of service coordinator code of ethics is an essential standard of practice and must be embraced, practiced and applied in all professional relationships with residents, customers, and peers.

Nice To Haves

Direct experience working with elderly populations or persons with disabilities
Training in cultural competency
Bilingual skills

Responsibilities

Conduct comprehensive, non-clinical assessments of residents for wellness and social needs.
Help residents to identify, access, and coordinate services (such as personal care services), to include monitoring of services provided and follow-up communication with service providers.
Monitoring the receipt and follow through of services, to include encouraging and motivating resident engagement with providers and participation in their own care/services management.
Proactively developing and arranging of educational/preventative health programs and services for residents.
Develop and sustain partnerships with the Area Agency on Aging, the Aging & Disability Resource Connection, community-based supportive service providers and other community stakeholders where available.
Maintain an up-to-date resource directory with all local service providers.
Exercise professionalism within the property management team through excellent communication and customer service skills.
Manage and maintain daily online time card entries
Meet and maintain strong partnerships with property management
Attend monthly department meetings
Utilize online documentation program and document resident case management service daily
Understand and be able to navigate local, state and federal benefits and entitlements
Adhere to HUD required CEU and training requirements
Must be able to travel locally and attend annual conferences (Note: Some may require air travel)
Must have a valid driver’s license and reliable transportation (Note: non reimbursable local offsite community networking is required)
Adhere to Quality Assurance guidelines, recommendations, and HUD reporting requirements
Meet Quality Assurance established standards of practice
Participate in additional duties by their supervisor that directly relate to the service coordination unit and/or other duties as assigned.
Adhere and acknowledge documents below: NHE Employee Handbook, HUD’s Service Coordinators in Multifamily Housing Program Resource Guide, NHE Quality Assurance Documentation Reference Guide, NHE Resident Service Coordination Policy and Procedure Manual