Resident Service Coordinator
About The Position
The Resident Service Coordinator provides service coordination, assessment, case management, advocacy, and referrals for seniors living in the Mission Villas Community. The coordinator establishes relationships with community agencies and service providers serving seniors, monitors services delivered to residents, and works with property management and other staff to support appropriate service delivery. The role also develops and implements programs such as health and wellness, senior, social and recreational programming, and special events. The coordinator supports outreach for senior nutrition and exercise programs and other classes, maintains an onsite resource guide, and provides monthly program information, including service statistics and center activities.
Requirements
- Three to five years of experience in social service delivery, with an interest in senior citizens.
- Bilingual in Spanish and English, with excellent oral and written communication skills.
- Working knowledge of federal, state, and local laws and requirements related to programs for elderly and disabled people, and of relevant nongovernmental service networks.
- Understanding of physical, mental, and social changes associated with elderly and disabled populations, including cognitive impairments, medication or substance abuse, fraud and violent-crime awareness and self-protection, and death and loss.
- Demonstrated working knowledge of local supportive services for seniors and adults with disabilities.
- Ability to advocate, organize, solve problems, and obtain results for seniors.
- Computer literacy, including Microsoft Office and case-management software.
- B.A. in social work or a related field.
- Ability to work in a fast-paced environment and under highly demanding deadlines.
- Ability to handle multiple tasks simultaneously.
- Ability to travel.
- Ability to work flexible hours.
- Ability to remain seated for long periods while working on a computer.
Responsibilities
- Provide intake, assessment, and referral services for seniors.
- Provide ongoing case management to help residents connect with and use community resources.
- Establish and maintain relationships with community service providers.
- Monitor services provided to residents to ensure they are appropriate and residents are progressing.
- Develop and implement individual service plans for residents receiving ongoing case management.
- Maintain accurate, timely, and confidential client documentation.
- Help residents develop informal support networks with family, friends, and other residents.
- Educate property management and other staff about seniors’ needs and available services.
- Develop and implement health and wellness, senior, social and recreational programs, and special events.
- Coordinate outreach as needed for the senior nutrition program, senior exercise program, and other classes at the senior center.
- Develop and maintain an onsite guide to service providers available to residents.
- Advocate for residents to help ensure they receive services for which they are eligible.
- Provide monthly input, such as client statistics, numbers served, and center activities.
