Resident Service Coordinator

CHN Housing Partners•Cleveland, OH

1d•Onsite

About The Position

CHN Housing Partners is seeking a Resident Service Coordinator (RSC) to provide on-site support services to residents of CHN’s multi-family properties. The RSC will build relationships with residents, foster community and resident networks within assigned buildings, and assess individual needs in areas such as health and wellness, housekeeping, and housing stability. The role involves guiding and supporting residents, referring them to beneficial programs and resources, and planning enrichment activities and workshops to further resident engagement and community building. This position may require alternative work availability, including evenings and weekends, to meet program goals and resident needs. The pay rate for this position is $21.00 per hour, commensurate with experience (FLSA Non-Exempt).

Requirements

Demonstrated experience in providing case management or supportive services
Prior experience in a social service setting
Previous experience administering programs for youth, families, and/or seniors
Familiarity with the Federal Fair Housing Act, and other relevant housing compliance laws.
Excellent computer skills and organizational skills
Solid written and verbal communication skills
Demonstrated sensitivity to and ability to maintain confidentiality
Ability to work with minimum supervision
Team player
Ability to interact with a diverse population
Comfortable learning and adapting to CHN’s CRM/databases
Proficient with Microsoft Suites
Valid Driver’s License, reliable transportation and current automobile insurance

Nice To Haves

Associate's or higher degree preferred
Bilingual (English/Spanish)

Responsibilities

Educate residents on lease expectations and available community resources.
Conduct resident assessments to identify housing, financial, wellness, and supportive service needs.
Connect residents with community agencies and follow up on referrals and service outcomes.
Maintain relationships with local service providers and community partners.
Serve as a liaison between residents and property management staff.
Assist with resident events, workshops, and engagement activities across assigned properties.
Support resident leadership initiatives and community-building efforts.
Coordinate or assist with youth, family, and senior programming, where applicable.
Collaborate with community organizations to enhance resident services and programming.
Support day-to-day resident service operations within assigned buildings.
Partner with property management staff regarding resident concerns, building operations, and support needs.
Maintain accurate resident records, case notes, and service documentation.
Participate in program evaluation activities, including surveys, resident feedback, and reporting efforts.
Represent CHN Housing Partners at community meetings, outreach events, and partner engagements.