Resident Service Coordinator

Housing Development Cor•Wilmington, DE

8d•$25 - $26•Onsite

About The Position

The Resident Services Coordinator (RSC) plays a vital role in advancing HDC’s mission to provide safe, welcoming, and affordable housing by ensuring residents remain stably housed and empowered to achieve personal success. Under the direction of Resident Services leadership, the RSC acts with agility and creativity to address resident issues to ensure housing stability and create communities of care and connection. The RSC works directly with residents to identify and connect them to critical support and services so they can reach their full potential. This role requires a commitment to trauma-informed care, excellence in customer service, interdepartmental collaboration, and positive resident outcomes.

Requirements

High school diploma
Valid driver’s license
Ability to handle complex logistics, be detail oriented, organized, and adaptable to unexpected change through problem solving
Basic understanding of program budgets
Successful completion of drug screening and criminal background check

Nice To Haves

Bachelor’s degree in human services (such as psychology, social work, social science, or other related fields) or five to seven years of related experience in roles encompassing program coordination, human services, or in a role with transferrable skills.
Experience with nonprofit organizations and/or affordable housing preferred

Responsibilities

Support residents across HDC’s three priority service areas: housing stability, health and wellness, and financial capability & economic mobility.
Provide timely referrals, follow-up, and coordination of services to support housing stability and resident well-being.
Respond promptly to referrals from Property Management related to eviction prevention, resident crises, or housing instability.
Work collaboratively with Property Management staff as part of an on-site team supporting residents.
Participate in biweekly coordination meetings with assigned Property Management teams to review referrals, trends, and resident needs.
Partner with Property Management to support resident engagement, community building, and crisis response, including quarterly resident meetings.
Partner with Real Estate Development and Property Management during rehabilitation or construction projects to support residents through transitions and disruptions by assisting with resident communication, referrals, and on-site support.
Collaborate with Community Relations to elevate resident voice by supporting resident storytelling, engagement opportunities, and advocacy efforts.
Maintain active relationships with trusted external service providers to facilitate referrals with positive resident outcomes.
Support the development and expansion of service delivery partnerships in collaboration with Resident Services leadership.
Represent HDC professionally in interactions with residents, partners, and stakeholders.
Maintain accurate, timely, and confidential resident files in accordance with HDC policies and funder requirements.
Track referrals, services, outcomes, and follow-up activities using designated data systems.
Accurately collect and report data required to measure impact, performance standards, and resident outcomes.
Respond to on-site resident emergencies or urgent situations as needed, which may include after-hours or weekend response, in coordination with Property Management and Resident Services leadership.
Follow established protocols for crisis response, documentation, and communication.
Participate in team, cross-team, and organizational meetings.
Meet or exceed Resident Services performance standards.
Uphold HDC’s mission, vision, values, and commitment to equity, inclusion, and resident-centered service delivery.
Perform other related duties as assigned.