Resident Service Coordinator

First Key Homes•Cincinnati, OH

About The Position

The Resident Service Coordinator serves as a vital link between departments and an extension of the property management team. The role supports high standards for homes, vacant inventory management, and meaningful connections with residents. It is field-based and requires frequent driving; a company-issued fleet vehicle is provided. The coordinator welcomes new residents through move-in orientations, helps maintain property appeal and basic upkeep, audits inventory, inspects vacant homes, manages lockbox access, and performs related field tasks. The position requires compliance with applicable housing, accessibility, credit reporting, and real estate laws. Other duties may be assigned based on company needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Valid driver's license.
Knowledge of water valves, circuit breakers, and other home basics.
Knowledge of local, state, and federal laws governing Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties.
Knowledge of sales and marketing principles and methods, including showing, promoting, and selling products or services.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Skills in active listening, critical thinking, negotiation, persuasion, social perceptiveness, time management, speaking, and writing.
Dependability, attention to detail, cooperation, and adaptability/flexibility.

Nice To Haves

Experience using Yardi or a similar property management program.
Experience with property management principles.
Experience in a customer service or sales role.
Experience working in a fast-paced, high-growth company.
Proficiency in Spanish, including reading and writing.

Responsibilities

Conduct engaging move-in orientations for new residents and explain the features and benefits of their homes.
Provide residents with information needed for a positive move-in experience and help them feel welcomed and confident in their homes.
Perform light cleaning inside and outside properties to improve their appeal to potential residents.
Perform routine light maintenance, including changing light bulbs and air filters.
Audit products and inventory.
Conduct routine inspections, including bi-weekly assessments of vacant inventory.
Manage lockbox access and conduct occupancy checks.
Make utility payments in person and deliver documents to local municipalities as needed.
Comply with applicable Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws governing real estate or leased properties.
Travel throughout the assigned market.