Resident Services, Coordinator, Relocation Specialist

South Portland Housing Authority • South Portland, ME

11d • $29 - $34 • Onsite

About The Position

South Portland Housing Authority is seeking a Resident Relocation Specialist to support the occupied rehabilitation of a 100-unit affordable housing building. The eight-story building will receive major improvements to building systems, including elevators, as well as in-unit work such as window replacements and installation of new air conditioning and heating. Residents will remain in their units but will temporarily relocate to the community room while work is performed in their apartments.

The specialist oversees daily on-site relocation tasks and works closely with residents to prepare for and complete relocation activities. The role coordinates with the leasing and development team, contractors, internal teams, movers, cleaners, property management, vendors, and community partners to support an orderly and timely process. The specialist serves as residents’ primary contact, explains timelines, conducts apartment inspections, helps residents prepare their apartments, maintains case notes and activity logs, schedules and conducts meetings and outreach, and connects residents with social service providers.

This is a special project scheduled from November 2026 through April 2028. The position is expected to work 37.5 hours per week, Monday through Friday, with no weekends. Opportunities for a full-time Property Manager or Resident Services position may be considered after project completion. The position offers a base pay range of $29–$34 per hour and a completion bonus that may be negotiated as part of the compensation and benefits package.

Requirements

• Bachelor’s degree preferred.
• 2–4 years of experience in relocation services, leasing, project management, social services, or a similar field.
• Critical thinking skills and the capacity to manage stressful situations.
• Experience working with diverse populations.
• Ability to communicate with stakeholder groups, staff, and residents.
• Proficiency with Microsoft Office Suite, including Excel.
• Valid Maine driver’s license and clean driving record.
• Ability to work a flexible daily schedule Monday through Friday.
• Ability to climb stairs and be on foot for extended periods.

Responsibilities

• Oversee daily on-site relocation tasks.
• Serve as residents’ primary point of contact throughout the relocation process.
• Explain relocation timelines and help residents prepare their apartments for temporary relocation.
• Conduct tenant apartment inspections.
• Coordinate with internal teams, movers, cleaners, property management, vendors, contractors, and community partners to support residents and the relocation process.
• Communicate regularly with the leasing and development team.
• Maintain accurate case notes and activity logs.
• Schedule and conduct resident meetings and outreach.
• Connect residents with social service agencies and providers.

Benefits

• 100% employer-paid health and dental insurance for regular full-time employees.
• Short- and long-term disability coverage.
• Life insurance.
• Choice between a 7% retirement match or participation in the Maine State Retirement System pension plan.
• Generous paid time off, including 3 weeks paid time off.
• Completion bonus of 5%–10% ($4,000–$10,000) upon key milestones and project completion.
• Mileage reimbursement.
• Cell phone stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level