RESIDENT REGIONAL MANAGER

Compass Group•Houston, TX

26d•$95,000 - $98,000

About The Position

The Resident Regional Manager is responsible for the success of multiple accounts, managing client relationships, and ensuring customers receive superior-quality services. The role includes traveling up to 50% to support business needs. The position focuses on operational leadership and execution, leadership development, recruitment and talent management, compliance and safety, service excellence and business continuity, strategic planning, financial stewardship, and account growth.

Requirements

At least 5 years of leadership experience in Business & Industry, Workplace Services, Facilities Services, Hospitality, Mail Services, Logistics, or a related operational environment.
Experience managing multiple locations and diverse teams.
Working knowledge of Office Support Services, including Mailroom Operations, Shipping & Receiving, Reception, Hospitality Services, and Workplace Services.
Experience coaching and developing leaders in a multi-site environment.
Strong understanding of operational metrics, KPIs, business continuity, compliance standards, and safety programs.
Demonstrated ability to manage multiple projects, priorities, and client relationships simultaneously.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office Suite and business reporting tools.
Highly organized, with exceptional time management skills.
Strong operational leadership and execution mindset.
Excellent communication skills and ability to influence at all organizational levels.
Strong client relationship and stakeholder management skills.
Strategic thinking, business acumen, and sound judgment.
Ability to navigate ambiguity and competing priorities.
Ability and willingness to travel up to 50% to support business needs.

Responsibilities

Build strong, trusted client relationships.
Coach and develop Site Managers, frontline leaders, and other leaders.
Set clear expectations and follow up consistently to create accountability.
Ensure company standards, policies, safety requirements, and compliance expectations are consistently executed across the portfolio.
Maintain visibility into operational priorities, risks, staffing needs, and account performance.
Champion business continuity planning and operational readiness.
Promote a service-focused culture centered on hospitality, professionalism, and continuous improvement.
Identify opportunities to improve processes, service delivery, and the client experience.
Partner with leadership to develop strategies that support operational excellence and long-term growth.
Manage multiple accounts, locations, diverse teams, projects, priorities, and client relationships.
Exercise financial stewardship and pursue account growth and service expansion.