Resident Manager

Flats • Chicago, IL

7d • Onsite

About The Position

The Resident Manager oversees onsite resident-life-cycle operations at The Teller House, a 176-apartment high-rise, and The Winnie, an 84-apartment low-rise. The role manages the resident experience from initial tour through move-out, with a focus on resident satisfaction, team development, and meeting owner and partner performance goals, including the operating budget and marketing plan. The Resident Manager supervises and trains leasing consultants and reports to the Property Manager.

This is a fully onsite position scheduled Tuesday through Saturday; hybrid and remote work are not available. The role is based in a professional office environment within the community and involves regular talking and listening, as well as frequent standing, walking, handling or feeling objects, and reaching with hands and arms.

Requirements

• Bachelor’s degree or designation in a related field; two years of management experience may be considered in place of a degree.
• Two to three years of experience in multifamily leasing or property management.
• Background in customer service and team leadership, with a proven track record.
• Knowledge of landlord and tenant law.
• Strong attention to detail and organizational skills.
• Strong computer skills, including Yardi and Microsoft Office 365 (Excel, PowerPoint, Word, and Teams).
• A leasing license or broker’s license, or the ability to obtain one within 120 days of hire, as required by state license law.

Nice To Haves

• Property management experience and team management are preferred but not required.

Responsibilities

• Conduct business in accordance with company policies and procedures.
• Maintain appropriate communications with residents.
• Keep accurate property records, including lease agreements, applications, renter’s insurance, and related documentation.
• Immediately report liability and property incidents to the Property Manager and ensure incident reports are filed according to best practices.
• Maintain the leasing staff schedule and approve payroll based on business needs.
• Hire, train, motivate, supervise, and, when needed, terminate onsite leasing team members in collaboration with the Property Manager; oversee onboarding, annual performance reviews, and timesheet approval.
• Lead ongoing office-staff training on paperwork, workplace safety, and other topics as needed.
• Prepare daily, weekly, and monthly reports on leasing activity and operations.
• Build a strong customer-service culture.
• Guide the leasing team to meet business benchmarks for reputation management, social media, the website, and internet listing service engagement.
• Monitor customer-experience surveys, celebrate successes, identify improvement areas, and work with the team to implement solutions.
• Conduct physical property inspections to maintain curb appeal.
• Manage the make-ready process with the Chief Engineer to support a positive resident move-in experience.
• Work with service teams to resolve problems quickly and take ownership of resolving resident complaints.
• Organize and coordinate resident engagement events.
• Give informative, personalized tours that convert into new leases.
• Hold personalized renewal conversations to understand residents’ current and future needs and secure renewals.
• Help meet owner and partner performance goals, including the operating budget and marketing plan.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off.
• 10% KPI bonus, paid quarterly (please confirm).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager