Resident Manager

Flats LLC•Chicago, IL

16h•$55,000 - $65,000•Onsite

About The Position

FLATS LLC is seeking an experienced Resident Manager to lead the operations of Millie on Michigan, a 289-unit Class A multifamily community in Chicago. The Resident Manager manages day-to-day property operations, supervises onsite staff, drives leasing performance, and ensures the community meets established financial, operational, and customer service goals. This is a full-time, non-exempt position working on-site Monday through Friday, with no travel required. The role oversees all operations and ensures compliance with company policies and applicable Fair Housing laws, Chicago landlord-tenant regulations (NRS 118A), the Americans with Disabilities Act (ADA), the Fair Credit Reporting Act (FCRA), and other local, state, and federal regulations governing multifamily housing.

Requirements

At least 2 years of multifamily property management experience, ideally in luxury residential.
Class A luxury building experience.
Strong organizational and time-management skills, including the ability to manage multiple priorities in a fast-paced lease-up environment.
Excellent interpersonal and communication skills for interacting effectively and sensitively with residents, staff, vendors, ownership, and leadership.
Ability to handle confidential and sensitive information professionally and discreetly.
Ability to work independently, exercise sound judgment, and prioritize tasks with a strong sense of urgency.
Strong problem-solving skills, including the ability to communicate technical or operational concerns clearly, accurately, and promptly.
Ability to read, write, understand, and communicate effectively in English.
Proficiency with general office equipment, including telephone systems, printers, copiers, fax machines, and key or access-control systems.
Commitment to excellent customer service and ability to build rapport and maintain positive relationships.
Ability to remain calm, professional, and solution-oriented when handling difficult or escalated situations.
Illinois Real Estate License required, or ability to obtain it within 90 days.

Nice To Haves

Experience using Yardi Voyager, CRM platforms, or similar property management software.

Responsibilities

Lead and execute the lease-up strategy, including pricing, concessions, marketing initiatives, and occupancy growth.
Manage daily property operations, staffing, and resources to achieve budgeted financial and operational objectives.
Recruit, hire, train, and supervise onsite team members; manage performance in accordance with FLATS LLC policies and values.
Oversee leasing activity, including application approvals, renewals, rent increases, and lease enforcement.
Monitor rent collections, fees, deposits, and financial controls; review and analyze monthly financial reports.
Participate in developing and managing the property’s operating budget and control expenses within approved limits.
Approve vendor and contractor invoices, ensure proper insurance documentation, and coordinate with accounting and ownership as needed.
Coordinate with maintenance and construction teams on unit readiness, punch-list completion, preventive maintenance, and timely service request resolution.
Conduct regular property and unit inspections to ensure safety, cleanliness, curb appeal, and compliance with company standards.
Analyze market conditions and economic trends to inform leasing, pricing, and marketing strategies.
Promote resident satisfaction and retention by addressing concerns promptly and professionally.
Provide owners and leadership with regular updates on lease-up progress, risks, and performance metrics.